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Administration Services

The Administration Services Division of the City Clerk's Office consists of:

  • The Corporate Records section, which includes both the Records Management group and the Archives group.
  • The Records Management group provides training, consultation and support to Business Units, ensuring that The City is able to provide, protect and preserve its records in order to meet operational, legal, fiscal and archival requirements. The group coordinates records management activities throughout the Corporation including program development, training, policies, guidelines, governance, and updates to the Classification and Retention Schedule.

    The Archives group acquires, preserves, and provides access to The City's records of enduring value.


  • The Administration section, which delivers a diverse portfolio of small public-facing programs, provides general administrative support to the City Clerk's Business Unit (BU) and legislative meetings, and coordinates corporate and strategic initiatives for the BU.

  • The Citizen Recognitions & Protocol section, which provides leadership in The City's conduct on all matters relating to protocol. These functions include proclamations, flag raisings and half-masts, coordinating and managing dignitary visits and other high profile ceremonies and events involving the Mayor or Members of Council, as well as supporting and facilitating delegation visits and courtesy calls. This section leads key citizen recognition programs, including recognitions in Council, select sports recognitions, the Calgary Awards program, as well as letters of recognition on behalf of the Mayor. Business units also rely on Citizen Recognitions & Protocol for advice, guidance, and expertise.