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Civic Census Frequently Asked Questions



Census Collection


  1.  What questions are being asked in the 2019 Civic Census?
  2. This year's Census includes the following questions:

    • Total Number of Residents
    • Ownership
    • School Support
    • Pre-school aged children born between 2012-2019
    • Age/Gender


  3. Why does The City conduct the Civic Census every year?
    • The data collected is valuable for all citizens to ensure adequate programs and services are available to meet citizens' need.
    • The information collected is used by The City for the planning of services, such as roads, transit, recreation and water services. It is also used by the public and separate school boards for enrolment predictions, decisions on future schools, and by the provincial government for determining per capita grant allocations where available.


  4. When did The City start conducting the Civic Census annually?
  5. The City of Calgary has been conducting an annual Civic Census since 1958. 


  6. When does the Civic Census collection period begin?
  7. The Civic Census is collected annually in the spring. In 2019 Census collection begins on April 1.


  8. When can I start my Census Online?
  9. Online census data collection for 2019 will begin April 1 at 8:00 am.


  10. When can I expect Census Worker at my door?
  11. The Door-to-door census data collection will start April 22 and will last approximately 3 weeks. If you complete your census online you should expect to not see a Census Worker at your door unless it is for a Quality Assurance Check.


  12. Where do I get an access code for the Census Online?
  13. Access codes are mailed to all Calgary households during the first week of April. If you did not receive one, or have misplaced it, you can request a new access code on www.Calgary.ca/census.


  14. What if I get an error message on the Census Online?
  15. If you receive an error message while completing the Census Online please contact us for assistance or wait for door-to-door census collection.


  16. I live in a house with multiple suites. How do I complete the Census Online?
  17. The Census Online collects information for main floor suites of houses only. Other suites will have to wait for door-to-door census collection, or they can contact us to provide census information over the phone.


  18. Where can I find Census results from previous years?
  19. For access to the most recent Census Results books, please visit our results page.

    If you are interested in historical Census information, please visit the open data catalogue or learn more about Calgary's Geodemographics.


  20. Is the information provided confidential and secure?
    • Census Data is available on a city-wide basis or by geographic areas such as communities, never identifying individuals or single dwellings.
    • Census online is also secure - All information provided during this process is secure and encrypted during transmission


  21. What happens with the census data after?
  22. The data that is collected during the annual civic census is used by The City for the planning of services. These services include roads, transit, recreation and water services. It is also used by the public and separate school boards for enrolment predictions, decisions on future schools, and by the provincial government for determining per capita grant allocation where available


  23. When will the census data be release?
  24. The census data will be released approximately three months after census collection has completed.


  25. Who can I contact for additional information?
  26. For additional information, please contact the Elections and Census Office at census@calgary.ca or 403-476-4100 (Option 2).

  27. What is the difference between Civic Census and Federal Census?
  28. The annual Civic Census is NOT related to the Census done by the Federal Government pursuant to the Statistics Act (Canada). The Federal Census collects different information than the Civic Census and is conducted once every five (5) years in the month of May (ie. 2001, 2006, 2011, 2016 etc.). In the Federal Census, Census Questionnaires or links to an online questionnaire are mailed. The Federal Census collects more detailed information than the annual Civic Census on many topics including ethnicity, language, income and education. For data about Calgary from the Federal Census, please visit the Data about Calgary webpage, or for more specific questions contact socialresearch@calgary.ca.


Door-to-Door Census


  1. What if someone doesn't complete the census online between April 1 and April 21?
  2. Census workers will be going door-to-door beginning April 22 for the remaining households. If there is no answer at a residence, the census worker will leave a notice. The census worker will try and make contact with every household until the census has either been completed online, completed over the phone through 311, or completed in person with you.

    If there is no answer at a residence, the census worker will leave a notice. The census worker will try and make contact with every household until the census has either been completed online, completed over the phone through 311, or completed in person with you.


  3. What kind of impact do you expect on the door-to-door census collection as a result of the Online Census?
  4. We have not made significant modifications to the number of Census Workers hired because of the uneven distribution of online uptake and the size of the City. Census Workers are paid for information collected.


  5. When a census worker comes to my door what should I know?
    1. Census Workers will always have a City ID badge. If you are not sure you can ask to see their badge.
    2. Census Workers do not need to come into your house.
    3. It should not take more than a few minutes.
    4. Census workers are independent contractors who have completed security screening and have signed an oath to keep any information confidential, pursuant to FOIP Section 33.​

    Census workers are independent contractors who have completed security screening and have signed an oath to keep any information confidential, pursuant to FOIP Section 33.



  6. What happens if a dwelling gets missed?
  7. Once the collection period is over, if a dwelling is missed the resident can call the Elections and Census office at 403-476-4100 (option 2)


  8. How will census workers know which houses are remaining?
  9. Census Workers will use their tablets to get an up-to-date address list of households who have not yet completed the census.


Release of information


  1. When is the census information released to the public?
  2. The 2019 census results will be available approximately three months after census collection has completed.



Access Codes


  1. Why do you need an access code?
  2. The access codes help ensure that the information received is legitimate and submitted by residents of Calgary.


  3. What if I am at work and I forgot my access code at home?
    1. You can go to www.calgary.ca/census to request a new access code; or
    2. You can call the Elections and Census Office at 403-476-4100 (option 2)


  4. What if someone loses or misplaces their access code? What if I never received an access code?
  5. You can request a new access code on www.calgary.ca/census beginning April 1. The code will be provided to you via the email address you provide. New access code requests are limited to one code per email and one code per address.


  6. Can people use more than one access code?
  7. Census information for each address can only be submitted once. You will see an error message if information for an address is entered more than once. If you have questions or concerns about the information submitted for an address you can contact the Elections and Census Office for assistance.


Online Census System


  1. What technology is being used for the online census?
  2. The web application has been designed using the City's Mobile Application Framework.


  3. If I complete my Census online, will the Census Worker still visit during door-to-door collection?
  4. For quality control purposes a small portion of households that complete their Census Online will still be visited by Census Worker. If your household is chosen to participate for this purpose, you will not be required to provide your Census data again, just to confirm completion.


  5. Is the online system secure?
  6. All information provided during this process is secure and encrypted during transmission. Census Data is available on a city-wide basis or by geographic areas such as communities, individuals and single dwelling are not identified.


  7. How long will it take me to complete the Census Online?
  8. Using Census Online is a quick, easy and convenient way for Calgarians to submit their census information. It should only take you a minute to complete.


  9. What is the benefit to going online?
  10. Census online gives citizens the convenience of completing the census at a time and location that is convenient to them. It will also help shorten the collection of door-to-door census information as there will be fewer households to visit.


  11. How long has The City of Calgary collected census information online?
  12. The City's Census has been completed online since 2013, with the introduction of tablet based collection. This is the next progression of enhancements to the system as a whole, enabling self-serve completion of the Census. The City of Calgary has developed the online Census application in house to ensure full integration. Most of the other Municipalities do not utilise their own infrastructure to conduct the Census in their jurisdictions. By doing it this way, the City of Calgary has developed a system works seamlessly with our existing databases.


Troubleshooting


  1. Trying to add an address to Census Online but system says my address does not exist?
  2. Call the Elections and Census Office during business hours as that address will have to be added by the office staff.


  3. I live in an apartment/ condominium and the system does not recognize my address?
  4. Make sure you enter your unit/suite number, along with the building address.


  5. I am on the "Building Type" screen of Census Online. I am being asked if my dwelling is an apartment. What if I live in a condominium?
  6. For the purposes of conducting the census, an apartment structure is defined as a structure originally designed and built to contain at least three dwelling units on three or more levels. The dwelling units share outside entrances.

    The answer to this question provides insight into the physical building or structure in which the dwelling is located. It is not a reference to the use of the dwelling. If your condominium unit matches the definition for an apartment structure please select Yes to this question.

Being a Census Worker


  1. What are the requirements to be a Census Worker?
  2. There are three worker positions available for 2019. Please review the position descriptions below and consider applying if you are:

    • 18 years of age or older;
    • Available to collect census information starting late April;
    • Able to complete training in April;
    • Comfortable getting around in all weather conditions;
    • Able to navigate around a residential neighbourhood easily;
    • Carry 9.0 kg (20 lbs); and
    • Able to operate a tablet computer (training is provided).


    Census Outreach Worker

    Census Outreach workers will be assigned shifts at locations throughout the City (e.g. public libraries, malls, recreation centres) where they will approach citizens and assist them in completing their census online. Census Outreach will take place between April 8 to 20, 2019.

    Census Worker

    Census Workers go door-to-door visiting homes to collect census information using tablets. To be successful, Census Workers manage their own hours which may vary during the day, evening and on weekends between 9 am and 9 pm to ensure completion within the collection period beginning April 22, 2019. Census Workers will be required to provide regular communication and updates to the On-street Supervisor. Census Workers work mid-April through May until their areas are complete.

    Census On-street Supervisor (New for 2019)

    Census On-street Supervisors will be responsible for regular communication with a group of Census Workers and provide support for questions/concerns about the job. They will provide on-site supervision, daily check-ins and will complete the Provincially mandated audit of a specified area.

    All positions above require that you are a self starter, well organized, good attention to detail and are comfortable communicating with members of the public.

    Notes:
    • A security clearance is required before any final offer of position(s).
    • Training is provided.
    • Use of personal phone is required.

  3. How do I apply to become a Census Worker?
  4. Applications for 2019 Census Workers are now closed.

  5. I'm a previous Census Worker and haven't received my letter. Does that mean I'm not working?
  6. Letters no longer are being sent out. New hiring processes have been developed in line with City of Calgary hiring practices. Census workers have to apply and complete a security clearance check every year. Districts will be assigned as screened applicant results are returned.

  7. Why did I not receive an email to confirm my application?
  8. Screened applicants will receive an email within 5 business days with security clearance instructions. Only selected applicants will be contacted.

  9. Why am I required to do a security check?
  10. To ensure the protection of The City of Calgary's assets; including people, property and information, there are positions that require an applicant to be cleared through a background check.

    All census worker applicants will be required to complete a security clearance.

  11. Can I apply for more than one position?
  12. Yes.

  13. Can I request to work in a specific community?
  14. Preferences are not guaranteed as there are many districts that need to be covered. Previous census district experience will be considered.

  15. When will I know if I've been accepted?
  16. Continue to check your email. Screened applicants will be contacted. This may take a while due to the volume of applications.

  17. When does training start? How long will it be?
  18. Successful applicants will be contacted with training times. Training will take place in April. Sessions will be 2 hours in length.

  19. Are all applicants required to complete training?
  20. Training is mandatory for all census workers and will include corporate standards that are expected of all City of Calgary Employees and Contractors.

  21. Is there any age limitation for hiring?
  22. 18 years of age

     

    Timing

  23. How long does the selection process take?
  24. Applications for 2019 Census Workers are now closed.

  25. When will I be contacted?
  26. Applicants that are being further considered will receive an email with instructions for the next steps. 

  27. How long do you consider my application?
  28. Applications for 2019 Census Workers are now closed.

  29. When do job postings close?
  30. Applications will be accepted until all positions have been filled. This could be into April 2019. 

    Please note that some job postings can be closed early because of application volume.

     

    Applications

  31. If I have a disability, will The City accommodate my needs?
  32. The working conditions the Census Taker, and On- Street Supervisor positions may encounter on the job include cold, heat, noise, dirt, rain, snow and exposure to motor vehicle traffic. In addition, these positions require walking and possibly climbing stairs (e.g., stairwells, walkways, curbs, etc.). Applicants requiring an accommodation will be considered on a case-by-case basis. Please let us know if you require specific accommodation. You do not need to disclose the nature of your disability. 


    Hiring Requirements

  33. What if I have a criminal record and want to apply to for the Census Taker, Outreach Worker, or On-site Street Supervisor positions for work?
  34. Having a criminal record does not exclude you from employment to the Census Taker, Outreach Worker, or On-site Street Supervisor positions. When your application is reviewed, the nature of the offence, when the offence took place, and the relevance of the offence to the position for which you are applying are considered. This information is handled in a confidential manner 

  35. What happens to my application after I have completed a security clearance?
  36. Security clearance results will be reviewed and a determination made as to advancing the application in the selection process. Only applications of individuals who are advanced to the next phase will be evaluated for open positions based on selections made in their application. 

  37. After submitting my security clearance, will I get notified if I ended up not a suitable candidate? How are they currently notified if they are not successful?
    Only successful applicants will be contacted by the office via phone and email.
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