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Calgary 9-1-1

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Calgary 9-1-1

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Connects you with emergency services from your phone

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Calgary 9-1-1

Connects you with emergency services from your phone


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Service description


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Calgary 9-1-1 connects you with emergency services when you require them by evaluating and dispatching 9-1-1 and non-emergency calls from within Calgary and for client agencies located outside of Calgary.

Download the full service plan​​​
Most requested services
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Service performance


ID: 37

Title: Calls answered in 2017

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Value: 1.07M

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Calls answered in 20171.07M

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Citizen satisfaction98%

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Available languages200

Service cost


ID: 40

Title: 2019 Operating budget (net)

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Value: $34.6M

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2019 Operating budget (net)$34.6M

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2019 Capital budget$2.9M

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Cost per resident$37

What we heard


You’ve told us that you’re very satisfied with 9-1-1 services and they’re extremely important to you. You want rapid response when seeking emergency and non-emergency assistance, both through traditional communication channels and new technologies.
2018 Citizen Satisfaction Survey

View survey result​​​​​​​​
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Council direction


Council will work with 9-1-1 on the Next Generation of the service, including how you can communicate through text, videos and pictures.  The Public Safety Answering Point (PSAP) optimization will reduce you being transferred, connecting citizens with the right response more efficiently. 

We’re building strong relationships with Treaty 7 First Nations, the Metis Nation of Alberta Region 3 and the Tsuut'ina Nation by providing 9-1-1 and Fire dispatch services. 

 

Have feedback about this service?

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