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Citizen Engagement & Insights

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Citizen Engagement & Insights

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Safe, fair & accessible feedback & participation in our government

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Citizen Engagement & Insights

Safe, fair & accessible feedback & participation in our government


Back to Our Services

Service description


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Citizen Engagement & Insights plans and executes safe, fair, and accessible opportunities for you to provide input on City programs and services.

We collect new and existing data and provide insights into your values, assumptions, beliefs and expectations. This data is used to create meaningful and actionable insight that informs City decision-making, policy creation, mitigates risks, identifies opportunities for continuous improvement, and drives accountability and transparency to you.

Download the full service plan​​​
Most requested services
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Service performance


ID: 43

Title: Citizens believe input informs decisions

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Value: 65%

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Citizens believe input informs decisions65%

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Citizens agree City is an open government79%

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Number of initiatives400

per year

Service cost


ID: 46

Title: 2019 Operating budget (net)

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Description:

Value: $5.6M

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2019 Operating budget (net)$5.6M

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2019 Capital budget$1.0M

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Cost per resident$5

What we heard


Many of you agree that we provide opportunities for meaningful input into decision making, but we need to improve how your input is used. We’re working to improve our approach to manage more complexity and ensure all your voices are represented and considered.
2018 Citizen Satisfaction Survey

View survey result​​​​​​​​
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Council direction


Council has directed us to engage you to fully understand and respond to your service requirements and needs. In knowing your perceptions and delivering your feedback to Council and Administration, The City is better able to customize our approach, demonstrate value and plan inclusive City programs and services, building communities and neighbourhoods.
Have feedback about this service?

Contact 311​​​​​​​​
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