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IT Solutions & Support

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IT Solutions & Support

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IT Solutions & Support

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Service description


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IT Solutions & Support provides the technology, devices, and infrastructure that underpins the delivery of all technology solutions for The City. We connect 16,000 City staff, 200 City facilities, and 3,000 vehicles to enable day-to-day business activities. This includes provisioning and support for more than 15,000 computers, 16,500 mobile devices (radios, modems, smartphones), and 14,000 telephone lines. The City's 450 km of fibre-optic infrastructure provides high-speed connectivity, promotes research and development, and encourages economic diversity and resiliency. Leveraging technology increases The City’s effectiveness, efficiency, and capacity to deliver services to citizens of Calgary.
Most requested services
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What we heard


The majority of our internal City customers are pleased overall with IT, and we have a satisfaction rate of 98 percent when IT Help Desk tickets are closed. Seven out of ten Calgarians are confident in The City's ability to protect privacy and confidentiality when conducting online transactions, and over 80 percent of Calgarians are satisfied with The City’s website.
2018 Citizen Satisfaction Survey

View survey result​​​​​​​​
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Council direction


 

IT Solutions & Support works with all 61 services and all Council Directives.  The Council-directed investment in fibre-optic infrastructure enhances Calgary's economic resiliency and promotes economic diversification.  IT's infrastructure supports citizen and employee safety by connecting cameras and help phones, and provide systems that support community growth and inclusion.  Innovative technology partnerships build, fund, and sustain resilient transportation networks.  Energy-efficient technology devices and energy-saving initiatives support a healthy and green city.  Technology supports innovation and the efficient delivery of City services to citizens.

Have feedback about this service?

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