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Insurance & Claims

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Insurance & Claims

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Insurance & Claims

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Service description


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Insurance & Claims work with The City and City Partners to identify and mitigate risks, and address damages or potential liabilities due to municipal operations. We manage these operational risks and claims arising from daily operations through the civic insurance program. Insurance and Claims also provides an avenue for Calgarians to submit claims.
 
 
 
 
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Service performance


ID: 175

Title: Cost of risk

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Description: Per $1,000 of revenue

Value: $8.27

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Cost of risk$8.27

Per $1,000 of revenue

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Client satisfaction100%

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Liability cliams going to litigation2.31%

Service cost


ID: 178

Title: 2019 Operating budget (net)

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Description:

Value: $1.2M

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2019 Operating budget (net)$1.2M

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2019 Capital budget$200K

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Operating cost$1,700

per employee

What we heard


Our clients have said they’re grateful for the assistance (financially or operationally) when they sustain an insured loss or need risk management and insurance advice.  We act in the best interest of all Calgarians and decisions on claims are based on legal liability. This can mean citizens are not satisfied with the outcome of our investigation- in which case the file can be escalated and reviewed to ensure you are being treated fairly.
2018 Citizen Satisfaction Survey

View survey result​​​​​​​​
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Council direction


 

Council has directed us to continue mitigating risk and resolving any claims. We will also further our work to avoid large unpredictable costs to customers, partners and citizens of Calgary.

Have feedback about this service?

Contact 311​​​​​​​​
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