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Katie Black


Title: Acting General Manager, Community Services

Areas of focus: As Acting General Manager of Community Services Katie oversees seven areas, including Calgary Community Standards, Calgary Parks, Calgary Recreation, Calgary Emergency Management Agency, Calgary Fire Department, Calgary Neighbourhoods, and Calgary Housing. These functions comprise a team of nearly 3,600 full-time employees.

Community Services is a people department and the heart of its work is community. The team provides a wide and diverse variety of services and programs for Calgarians from public safety to play. Community Services employees answer and respond to 9-1-1 calls in the face of all emergencies, maintain the parks and playgrounds we all enjoy, provide affordable housing for those in need, offer recreation programs to keep Calgarians healthy and active, and much more.

Employees in Community Services work collaboratively with 14 Civic Partners and more than 600 non-profit agencies and community associations to fulfill their mission of creating and sustaining a vibrant, healthy, safe and caring community with Calgarians – all for about a dollar a day per citizen.

Career history: Prior to taking on the Acting General Manager role for Community Services, Katie Black served as Director of Calgary Neighbourhood Services since 2014 and is passionate about making life better every day for all Calgarians. Since this past April, she has been leading Community Services' work on One Calgary, articulating service value and supporting synergy across services within the department and across the Corporation.

In her 26 years of public service, Katie has championed The City's social wellbeing agenda, inspired by Council, colleagues and citizens in initiatives like This Is My Neighbourhood, and the task force developing the Community Representation Framework. Her work on The City's first homelessness strategy established a foundation for Calgary's poverty reduction initiative Enough for All. In addition, Katie previously led the development of Council Priorities for the Business Plan & Budget 2009-11 as part of the BPBC2 team, and has overseen the delivery of the Investing in Partnerships Policy, Fair Entry Program, and the Seniors Age-friendly Strategy, to name just a few. As Katie says, the whole is always greater than the sum of the parts, and collective impact is paramount.