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Accounts Payable FAQ

     
  1. What can I do to help the payment proceed more quickly? What information do I need to provide on my invoice to ensure it gets paid?
  2. Why hasn't my invoice been paid?
  3. What are the City of Calgary's payment terms?
  4. What is the status of my payment?
  5. I lost my cheque! How do I get it replaced?
  6. Where will my cheque be sent?
  7. I received a cheque from Corporate Accounts Payable, but don't know what it's for. How do I find out?
  8. How do I receive my payment through Electronic Funds Transfer?

1.  What can I do to help the payment proceed more quickly? What information do I need to provide on my invoice to ensure it gets paid?

Indicate the following information on your invoice: 

  • Vendor name and remittance address 
  • Invoice number
  • Invoice amount
  • Purchase order number (if applicable)
  • GST registration number (if applicable)
  • Submit individual invoices for payment. The City does not pay from vendor statements. Please send copies of all past due invoices with statements.

2.  Why hasn't my invoice been paid?

The most common reason that an invoice has not been paid is because Corporate Accounts Payable has not received the invoice. Invoices should be sent by:

Email (preferred): APInvoices@calgary.ca

OR

Mail:
The City of Calgary, Corporate Accounts Payable
P.O. Box 2100, Station M, #8041
Calgary, AB T2P 2M5

3. What are The City of Calgary's payment terms?

All invoices will be scheduled for payment after the invoice has been approved by the DeptID owner, and will be picked up on the next payment cycle once payment terms have been met.

Payments are issued weekly, via the preferred method of Electronic Funds Transfer or alternatively by mailing a cheque to supplier address.

4. What is the status of my payment?

Please contact Corporate Accounts Payable.

5.  I lost my cheque! What do I do to get it replaced?

If a cheque is lost or stolen, it should be reported to the Corporate Accounts Payable 403-268-2750. Corporate Accounts Payable will place a stop payment on the cheque in question and once confirmation is received that the cheque has not been cashed, a replacement cheque will be issued.

6.  Where will my cheque be sent?

Cheques are mailed directly to the payee to the address stated on your invoice.

7. I received a cheque from Corporate Accounts Payable, but don't know what it's for. How do I find out?

Please contact Corporate Accounts Payable.

8. How do I receive my payment through Electronic Funds Transfer?

Please contact Corporate Accounts Payable to be set up for EFT payment.

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More accounts payable information

Accounts payable policies

Bid and vendor information

Corporate Accounts Payable

Purchase orders