Credit and Collections

Credit and Collections is responsible for the collection of all receivables and credit analysis on behalf of The City of Calgary.

Credit

Credit and Collections provides prompt and accurate credit-worthiness evaluation for all entities requesting credit from the City of Calgary.

To request credit:    

• Fax a completed Credit Application form to 403-268-2311.
• Credit and Collections will perform credit evaluation.
• The applicant will be advised within 10 working days of the outcome of investigation. 
• Successful applicants will be advised of their terms and credit limit. 
• Credit applications are updated every year.
• Payment is due within 30 days from date of invoice.
• Interest of 1.5% per month will be charged on any unpaid balance.

Collections

Credit and Collections is responsible for the collection of The City of Calgary receivables, including ambulance invoices.

Accounts are considered overdue at 31 days, at which time collection activity must commence.  Once a customer account becomes past due, a Collection Officer is assigned and will take whatever action deemed necessary to collect the balance in full.

The Alberta Municipal Government Act (MGA), MGA regulations and City of Calgary bylaws provide the legislative authority to impose collection activity.

Contact Credit and Collections

Note: When making an inquiry please quote your invoice number.