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2016 Citizen Satisfaction Survey

The City of Calgary uses the Citizen Satisfaction Survey results to understand the needs and perceptions of Calgarians and identify areas for improvement.



2016 Citizen Satisfaction Survey results

Every year, The City conducts a Citizen Satisfaction Survey to ask Calgarians how satisfied they are with City performance, services and overall quality of life in Calgary.

  • 83 per cent of Calgarians say their quality of life is good, but 30 per cent think the quality of life has ‘worsened’ in the past three years – a significant 12 percentage point increase.
  • Infrastructure, traffic and roads remain at the top of the issue agenda, transit continues to hold second place and crime, safety and policing is a solid third.
  • More than six in ten Calgarians say The City provides good value for their property tax dollars.

View the 2016 Citizen Satisfaction Survey report or visit the Research & Engagement Library for previous reports.

Teacher's guide

A guide for helping students understand how surveys can be used to gauge citizen satisfaction and help decision-making about city services.

Citizen Satisfaction Survey Toolkit for Teachers



Ward summaries

Results from the Citizen Satisfaction Survey are analyzed at a ward level in order to help The City make decisions that are based on the unique needs of each community.


Ward 1 Ward 5 Ward 9 Ward 13
Ward 2 Ward 6 Ward 10 Ward 14
Ward 3 Ward 7 Ward 11
Ward 4 Ward 8 Ward 12

2016 Ward Map Summaries

2016 Service Investment by Ward



Research & Engagement Library  

Final research and engagement reports gathered on a variety of topics can be found in the Research and Engagement and Engagement and Engagement Library. 

Visit to browse by theme or custom search. 

Continue the conversation

The Citizen Satisfaction Survey is just one example of how The City collects feedback from citizens to help inform decision making.
To provide input into City programs and services on an ongoing basis, Calgarians are encouraged to sign-up for Citizens' View, Calgary's online panel.