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311 Calgary is your access to The City anytime, anywhere

311 Citizen Services is your single point of contact for local government information and non-emergency services. Whether you're a resident, a business owner, or a visitor, your connection to The City is at your finger tips.

Whether you connect with us through a mobile application, website or by calling 311, we are ready to assist you 24 hours a day.

Connect online


You can visit 311 online to request a City of Calgary service. Our web intake form is available at your convenience. You can do a basic keyword search of the service you are looking for, or browse services by type from the pull down menu.


You can also book your tee time, renew or apply for your trade license and permits among others online. Visit eServices to view our complete list of services.

Connect via 311 Calgary mobile app


You can quickly and accurately submit a service request using our free mobile app. Whether it's to report a pothole, a streetlight issue  pathway concerns, snow on a road, an unshovelled public sidewalk or to report a taxi concern or compliment, the 311 Calgary mobile app is your on-the-go connection to City services.

Right now, we have 22 service requests available on the mobile app. We’re in the process of making other requests available soon.

Keeping Calgary at its best requires teamwork. We're asking you to download the App and partner with City employees in keeping Calgary at its best. The information and photo you provide allows us to assess, prioritize and efficiently respond to your request.

Watch the video on how to submit a service request using 311 Calgary mobile app.

Call 311


You can call our 311 Operations Centre anytime. We always have agents ready to assist you. They will connect you to City services and information, or transfer your service request to the appropriate department for action.

You can also access our telephone service in various languages.

Outside Calgary city limits: 403.268.CITY (2489)
TTY services: 403.268.4TTY (4889)

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