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Frequently Asked Questions

If you cannot find the answer to your question in our frequently asked questions, please contact us.

  1. Where can I find the technical specifications for your data sets?
  2. Can I continue using licensed data sets after my license agreement has expired?
  3. My firm has been hired by The City to work on an infrastructure project. Can I get access to The City's mapping data to complete this work?
  4. I don't see the data I'm looking for on CITYonline. Are other data products not listed available for purchase?
  5. I had a problem downloading my product after purchasing it from CITYonline. What should I do?
  6. I have a question about a specific product sold on CITYonline. Who do I call?
  7. I have a question related to my CITYonline account and the products sold there. Where do I find answers?
  8. Why does The City of Calgary license data?

1. Where can I find the technical specifications for your data sets?

Technical specifications for the data sets are available in the Digital Data Products support document located on CITYonline.

2. Can I continue using licensed data sets after my license agreement has expired?

Please review the data license agreement provided to you at the time the data was licensed. After the agreement has expired, the licensee is required to destroy all copies of the data from all drives, servers, and storage devices. A new data license can be obtained by either repurchasing the product from CITYonline or by contacting The City of Calgary (see How to Buy page).

3. My firm has been hired by The City to work on an infrastructure project. Can I get access to The City's mapping data to complete this work?

Yes, Vendor License Agreements are available to consultants contracted by The City to work on projects. Learn more by visiting the Data Licensing for City Projects page.

4. I don't see the data I'm looking for on CITYonline. Are other products not listed available for purchase?

Customer orders and large orders may be purchased by contacting The City of Calgary. We will determine if the data is available, if it can be licensed, and then provide you with a quote. Contact information is available on the How to Buy page.

5. I had a problem downloading my product after purchasing it from CITYonline. What should I do?

If you have purchased a downloadable product from CITYonline, you will be taken to a download page upon proceeding through the checkout. Alternately, you can download your product under 'Order History' on the 'My Account' page. Most products are available to download for seven business days, excluding Tax reports, which can only be downloaded once.

6. I have a question about a specific product sold on CITYonline. Who do I call?

On each CITYonline product page, the product steward name and contact information is provided. All product-specific inquiries should be directed to the product steward. In some cases, you will be asked to contact 3-1-1 in order to reach the product steward.

7. I have a question related to my CITYonline account and the products sold there. Where do I find answers?

Visit the CITYonline support page for quick, self-serve answers. If you cannot find an answer to your inquiry, contact CITYonline.

8. Why does The City of Calgary license data?

The City of Calgary recognizes data as a corporate asset. Licenses are required to protect the third party use of these assets. Read about The City's Data Licensing Policy for more information.​​​​