Respect the Ride - Passenger and Driver Bill of Rights
A passenger has the right to:
- A licensed driver.
- Travel with a service animal and/or portable mobility aid.
- Ride in a clean, safe, comfortable and smoke-free vehicle.
- Direct the route, or expect the most economical route.
- Request curb side assistance with personal items at no extra charge, provided request is reasonable.
- View the metered fare.
A driver has the right to:
- A driver has the right to refuse or terminate a trip when passengers are disorderly or abusive, including impairment by alcohol or drugs.
- Refuse to carry animals, with the exception of guide dogs or service animal and/or mobility aid.
- Refuse to carry more passengers or baggage than the vehicle can safely and legally accommodate.
- Require a deposit of up to $30 towards the total cost of the fare.
- Charge a cleaning fee of $100 if a passenger soils the cab.
Taxi ride tips
- Plan ahead – being prepared for peak periods will help make your next trip more enjoyable.
- When hailing a taxi, be sure the driver and vehicle are licensed. Look for a taxi plate on the rear bumper of the vehicle.
- The driver’s badge should be posted in a visible location. It is typically placed on the driver's visor. If you are not able to see it, you can ask to see it.
- Before you get into a taxi, take note of the taxi number, company and colour of the vehicle. Knowing this information will help you track down lost items or share a compliment or concern about your ride.
Taxi stand tips
- Be courteous when waiting in line at a taxi stand.
- Be safe. Stand on the sidewalk while waiting and avoid standing on the road.
- Treat other taxi stand customers kindly.