Caution Updated:

  • New! The Bow River is exceeding safe flow rates for boating and swimming. The Calgary Fire Department has issued a boating advisory. For your safety, stay off the river. Learn more

Information in the bylaw specified penalty reference guide is provided solely for the user’s information and should not be construed as legal or professional advice. Visit the City of Calgary bylaw page​ for official bylaw information.​​

​Section​Penalty​Offence
Section: ​4(3)Penalty: ​$1000Offence: ​Provide false information on application

Water conservation

​Section​Penalty​Offence
Section: ​16(3)(a)Penalty: ​$500Offence: ​Fail to install Low Flow Plumbing Fixtures for new residential construction
Section: ​16(3)(b)Penalty: ​$500Offence: ​Fail to install Low Flow Plumbing Fixtures for new industrial, commercial or institutional construction
Section: ​16(3)(c)Penalty: ​$500Offence: ​Fail to install Low Flow Plumbing Fixtures for renovation project regarding a residential, industrial, commercial or institutional structure that requires a plumbing permit
Section: ​17(2)Penalty: ​CourtOffence: ​Install or allow the installation of Once-Through Cooling Equipment
Section: ​18(1)(a)Penalty: ​$200Offence: ​Allow Potable Water to run off parcel for 30 metres or more from edge of parcel
Section: ​18(1)(b)Penalty: ​$200Offence: ​Allow Potable Water to run off parcel directly to catch basin
Section: ​18(1)(c)Penalty: ​$200Offence: ​Allow spray or stream of Potable Water to run into street or sidewalk

Emergencies and water restrictions

​Section​Penalty​Offence
Section: ​20(5)(a)Penalty: ​$400Offence: ​Outdoor use of water contrary to stage 1 restrictions
Section: ​20(5)(b)Penalty: ​$600Offence: ​Outdoor use of water contrary to stage 2 restrictions
Section: ​20(5)(c)Penalty: ​$1500Offence: ​Outdoor use of water contrary to stage 3 restrictions
Section: ​20(5)(d)Penalty: ​$3000Offence: ​Outdoor use of water contrary to stage 4 restrictions

Protection of infrastructure and water supply

​Section​Penalty​Offence
Section: ​22(1)Penalty: ​$1500Offence: ​Enter fenced area of Water System without permission
Section: ​22(2)Penalty: ​$1500Offence: ​Climb upon structure which forms part of Water System
Section: ​23(2)(a)Penalty: ​$1500Offence: ​Access or climb on Glenmore Dam
Section: ​23(2)(b)Penalty: ​$1500Offence: ​Leave roadway or pathway on top of Glenmore Dam
Section: ​​23(2)(c)Penalty: ​$1500Offence: ​Enter or remain in water of Elbow River within 50 m of concrete spillway of Glenmore Dam
Section: ​23(3)(a)Penalty: ​$1500Offence: ​Disobey sign or cross barrier in Glenmore Area
Section: ​23(3)(b)Penalty: ​$1500Offence: ​Enter or remain in or on water or ice of Glenmore Reservoir
Section: ​23(3)(c)Penalty: ​$1500Offence: ​Place thing in water or on ice of Glenmore Reservoir or stream entering reservoir
Section: ​​23(3)(d)Penalty: ​$3000Offence: ​Place or throw anything which may pollute or contaminate Glenmore Reservoir
Section: ​​23(3)(e)Penalty: ​$1500Offence: ​Climb upon tamper or damage any works, pipes or structure within Glenmore Area
Section: ​​23(3)(f)​Penalty: ​CourtOffence: ​Allow connection to structure or device which drains into Glenmore Reservoir

Interference with water system

​Section​Penalty​Offence
Section: ​24(1)(a)Penalty: ​$1500Offence: ​Damage, destroy, remove, interfere with Water System
Section: ​24(1)(b)Penalty: ​$1500Offence: ​Interfere with another Customer’s use of Water System or attach device
Section: ​24(1)(c)Penalty: ​$1500Offence: ​Use of boosting device to increase water pressure
Section: ​24(1)(d)Penalty: ​$1500Offence: ​Installation of supply line upstream of Water Meter
Section: ​24(1)(e)Penalty: ​$1500Offence: ​Installation of supply line upstream of Premises-isolating Cross Connection Control Device
Section: ​24(1)(f)Penalty: ​$1500Offence: ​Tamper with, break or remove seal, lock-out device or lock-out tag on Water Service Connection or Water Metering facilities
Section: ​24(1)(g)Penalty: ​$1500Offence: ​Attach any pipe to Water System or use water without consent of Director

Access to property

​​Section​Penalty​Offence
Section: ​25(2)Penalty: ​$1000​Offence: ​Hindrance of City Employee or agent in duties relating to Water System

Obligations and rights of the customer

​Section​Penalty​Offence
Section: ​31(1)(e)Penalty: ​$1000Offence: ​Failure to notify when Water Meter is not operating, is damaged or broken
Section: ​31(1)(i)Penalty: ​$1000Offence: ​Failure to notify of broken seal on bypass valve or Water Meter within 24 hours
Section: ​31(3)(a)Penalty: ​$1000Offence: ​Interfere or tamper with Water Meter or reading device
Section: ​31(3)(b)Penalty: ​$1000Offence: ​Opening of bypass valve on a Water Meter or metering installation prohibited
Section: ​32(2)(a)Penalty: ​$500Offence: ​Failure to provide Water Meter reading
Section: ​35(2)(a)Penalty: ​$1500Offence: ​Failure to maintain shut-off valve
Section: ​36(1)Penalty: ​$1500Offence: ​Unauthorized operation of Water Service Valve
Section: ​36(2)Penalty: ​$1500Offence: ​Allow unauthorized operation of Water Service Valve

Cross connections and testing

​Section​Penalty​Offence
Section: ​37(1)Penalty: ​$1500Offence: ​Unauthorized Cross Connection
Section: ​38(1)Penalty: ​$2000Offence: ​Failure to install Premises-isolating Cross Connection Control Device in new, reconstructed or renovated premises
Section: ​39(3)(a)Penalty: ​$1500Offence: ​Failure to test the Testable Cross Connection Control Device at the time of installation
Section: ​39(3)(b)Penalty: ​$1500Offence: ​Failure to test the Testable Cross Connection Control Device annually or as required
Section: ​39(3)(c)Penalty: ​$1500Offence: ​Failure to test the Testable Cross Connection Control Device at the time the Device is relocated
Section: ​39(3)(d)Penalty: ​$1500Offence: ​Failure to test the Testable Cross Connection Control Device at the time the Device is cleaned, repaired or overhauled
Section: ​39(3)(e)Penalty: ​$1500Offence: ​Failure to test the Testable Cross Connection Control Device of an irrigation system at the time the system is turned on at the beginning of irrigation season
Section: ​39(4)Penalty: ​​$500​Offence: ​Fail to retain test records on-site
Section: ​39(6)Penalty: ​$500Offence: ​Failure of approved tester to file failed Testable Cross Connection Control Device test report within 2 days where device not replaced or repaired
Section: ​39(7)Penalty: ​$1500Offence: ​Failure of customer to replace or repair and re-test Testable Cross Connection Control Device within 5 days

Fire hydrants and cross connection units

​Section​Penalty​Offence
Section: ​40(1)(a)Penalty: ​$1500Offence: ​Unauthorized opening or closing of hydrant or hydrant valve
Section: ​40(1)(b)Penalty: ​$1500Offence: ​Unauthorized connection of device to fire hydrant
Section: ​40(1)(c)Penalty: ​$1500Offence: ​Unauthorized use of water from fire hydrant
Section: ​40(6)Penalty: ​$100Offence: ​Paint or allow to be painted a fire hydrant unauthorized colour
Section: ​41(1)Penalty: ​$1500Offence: ​Allow access to fire hydrant located on or adjacent to parcel to be obstructed
Section: ​41(2)Penalty: ​$1500Offence: ​Allow anything to interfere with operation of fire hydrant located on or adjacent to parcel
Section: ​43(3) *see bylaw for detailsPenalty: ​$1500Offence: ​Fail to comply with hydrant connection unit requirements

Alternative sources of water

​Section​Penalty​Offence
Section: ​45(1)Penalty: ​$1500Offence: ​Unauthorized use of water from source other than Water System to supply water to premises
Section: ​45(3)Penalty: $1500​Offence: ​Unauthorized connection of alternate water source to Water System
Section: ​45(5)Penalty: ​$1500Offence: ​Supplying water from one premises to another which could be supplied through its own Water Service Connection

Remedial orders

​SectionPenalty​​Offence
Section: ​46(6)​Penalty: ​$1000Offence: ​Failure to comply with Remedial Order​
Section: ​47(1)(b)(i) 

 

Penalty: ​​$1500 

 

Offence: ​​Failing to comply with a requirement of the Director, Water Resources or Director, Water Services 

 

Section: ​​47(1)(b)(ii)Penalty: ​$1500Offence: ​F​ailing to comply with a requirement or condition of a written approval or permit 

 

Section: ​47(1)(b)(iiii)

 

Penalty: ​$1500Offence: ​Failing to comply with a requirement or condition of an agreement