Compliance Services consists of two branches of investigation and complaint resolution including Business Licensing and Livery Transport Services. Each section has its own unique set of responsibilities and is equally important to maintaining a great city.
The mandate of Livery Transport Services is to ensure that the taxi and limousine industry
is regulated and licensed to ensure public trust and confidence in the industry and that the traveling public feels safe and secure when getting into a taxi. It is imperative to the operations of the taxi industry that the requirements of the Livery Transport Bylaw are upheld and administered in accordance with the high standards we have set.
Business Licence oversees several licensing bylaws, all of which encompass six basic reasons as to why we licence a business. These reasons are: public safety, consumer protection, legislative compliance, negative neighbourhood spill over, conflicting morals and to limit any unfair advantage. We strive to encourage responsible business practices by ensuring the requirements of the bylaw, the needs of the business owner and the safety of public and communities are met.