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Fair Entry - Programs and services for low income Calgarians

Pass Sales Interruption

April Low Income Monthly Passes will not be available for purchase between March 15 and March 19 as The City of Calgary switches over to the new sliding scale system.

Scheduled sliding scale fare changes to the Low Income Monthly Pass go on sale beginning March 20.

This new fare will apply automatically to existing customers when they purchase their April Low Income Monthly Pass.

Apply once for five subsidy programs

Five City-subsidized programs and services are available to Calgarians that qualify based on income. The eight accepted proofs of income are (details in the application):

  • AISH
  • Alberta Works: Income subsidy/support
  • Alberta Works: Learners
  • Alberta Works (Alberta Health Benefit)
  • Resettlement Assistance Program
  • Independent youth letter
  • Canada Revenue Agency: Notice of Assessment (LICO)
  • Letter from a Registered Social Worker (RSW)

Not sure if you qualify? Apply to find out!

New Sliding Scale fare changes

Starting April 2017, the cost of a Calgary Transit low income monthly pass will be provided on a sliding scale.

Apply for Fair Entry online

Note: The online application system will not be available March 15 to the end of June while computer systems are upgraded for the new fair structure. Applications can still be submitted in person, by mail or through fax.

Submit your application electronically by applying online.

Get more information at 311 or

Log in to manage your SAMS ID account information.

Apply in person

Applications can be picked up and dropped off at the following locations:

Municipal Building – Main Floor Atrium*, 800 Macleod Trail SE

  • Monday to Friday, 8 a.m. to 6 p.m.

Calgary Public Library, Village Square Branch – 2623 56 Street NE

  • Monday to Thursday, 9 a.m. to 9 p.m.
  • Friday, 9 a.m. to 6 p.m.
  • Saturday, 10 a.m. to 5 p.m.

*Note: Municipal Building location has been recently updated to this location

You can also:

Drop off applications at City recreation and other City facilities – Drop Off Locations or
Fax applications to 403-268-2596 or
Mail your application to Fair Entry 8113 – P.O. Box 2100 Station M, Calgary, AB T2P 2M5

What subsidy programs are included?

Program Timeline for program staff to contact Applicant after receiving Fair Entry referral Method of Contact

Calgary Transit-Low Income Monthly Passes (Youth and Adult) Citizens can proceed directly to a Calgary Transit vendor that sells the low income transit pass. n/a
​Calgary Transit Low-Income Seniors Yearly Pass ​Apply between Jan. 2017 and June 2017 for your new pass ​Calgary Transit Call centre: 403-262-1000
Recreation Programs and Facilities (Fee Assistance Inquiry) 3-4 weeks. By email
By mail (if no email address was provided)
No Cost Spay/Neuter (No Cost Spay or Neuter Program Inquiries) 5-7 business days. Phone call
Seniors Services Home Maintenance (Senior Services Home Maintenance) 5-7 business days. Phone call

Property tax assistance Program 

(Property Tax Assistance Program)
4-6 weeks. Letter

Fair Entry is an initiative that demonstrates The City’s commitment to the values of Transforming Government by focusing on citizens and ensuring that Calgarians are at the centre of its service delivery. This program facilitates enhanced access to programs and services for all Calgarians regardless of their income.​​