Share this page Print

Incident Report Request

Incident Reports are records of the details related to an incident the Calgary Fire Department (CFD) has attended. The types of calls that we attend include fires, motor vehicle collisions, medical incidents, etc.

Who can request a report?

These reports are usually requested by insurance companies and law offices. Members of the public may also submit a request. Whoever submits the request for the report is responsible for the $84.00 Report Fee and no third party billing will be performed.

You can submit a request for a report through 311 Online Services by selecting “Fire Dept – Incident Report Request” or by calling 311 from within city limits and opening a “CFD – Incident Report Request”. If you are outside of the city limits, please call 403-243-9947.

What information do I need to get a report?

You must provide the following information in order to get a report:

If you are submitting an online request, fill out the Authorization for Patient Care Report Release form prior to submitting your request so that you can attach it directly to the 311 request. If the request was created over the phone, fax the form to 403-243-9947.

After you submit the request

Once the report is ready it will be mailed to the address you listed in the 311 service request along with the invoice for the report. To comply with the Personal Privacy Act and appropriate policies all reports are edited of confidential information before being released.

What information is in the report?

The details of the report will include:

Fire report

  • Command and Dispatch narratives
  • Method of Fire Control used
  • Source of Ignition
  • Actions Taken
  • Units in Attendance
  • act or omission
  • all recorded Exposures and Damage
  • If applicable, a Patient Care Report (PCR) by a CFD employee*

Motor vehicle collisions

  • Command and Dispatch narratives, along with any other applicable narratives
  • Actions Taken
  • If applicable, a Patient Care Report (PCR) by a CFD employee*

Other response types

  • Command, Dispatch Narratives, along with any other applicable narratives
  • Actions Taken
  • Units in Attendance
  • If applicable, a Patient Care Report (PCR) by a CFD employee*

*Authorization is only required for the release of Patient Care Reports (PCR).

Authorization for a Patient Care Report (PCR)

We require authorization to release any PCR which belongs to an Incident report. If a PCR is requested, authorization is required from the individual who received the medical attention. If the person is a minor, a parent or guardian’s authorization is accepted.

Please be aware that a PCR will only contain records of the medical assistance rendered by a Calgary Fire Department member and does not included any details relating to EMS or AHS records.​