We offer the Text with 9-1-1 (T9-1-1) service in the Calgary region for deaf, deafened, hard of hearing or speech impaired persons. This service allows members of this community to communicate with 9-1-1 services using wireless-based text messaging.
A deaf, hard of hearing or speech impaired (DHHSI) person wanting the ability to use the service must register for it with their wireless service provider. When the DHHSI person requires 9-1-1 services, they dial 911 on their cell phone. There is no need for them to speak as the Emergency Communications Officer taking 9-1-1 calls will receive an indicator that tells them to communicate with the caller via text messaging. The Emergency Communications Officer then initiates text messaging with the caller to address the emergency.
Deaf, deafened, hard of hearing, or speech impaired persons should visit www.TextWith911.ca for more information about the initiative and to learn how to register for the service.
NOTE: At this time, voice calling and TTY remains the only way to access 9-1-1 services.
Frequently Asked Questions - Text 9-1-1