Register for programs

What should I prepare before I create a Live and Play account?

To create an account, you need your first and last name, birthdate, email address and password.

What do I need before registering for a program?

Before registering for a program, you will need a Live and Play account, the course ID you want to register for, and a credit card. Note: Visa Debit Card is not accepted.

We encourage returning customers to log in to Live and Play and ensure that all information is up to date and all family members are added to your account before registration day.

How do I add family members to my account?

To check if your account has been set up to add family members

Log in to your account
Click on your name in the top right of the screen
Select families/groups from the drop-down list
If you see an Add button or names of family members then your account has been set up to be able to add family members
Click the Add button to add new family members to your account

If the families/groups option has not been set up on your account call 403.268.3800 Option 1 and we can set up your account with families/groups.

How do I update my account information online (example - email address/personal information)?

When logged in, select your account name in the top right to display your account options.
From here select Edit Details and a page where you can modify your account settings will open.
Once you have completed adding to or modifying your account information select the Update button at the bottom of the page.

How do I search for a registered program?

To search for a program, you can either browse by activity or by location. Once you have picked your program, you can either filter your search (i.e. location, days of the week, start time etc.) or view all results by scrolling to the bottom and selecting the Search button.

Alternatively, you can also build your own program guide.

Program registration dates

Registration is ongoing for:

Spring & Summer programs (Apr. - Aug. 2018)
Swim lessons (until Dec. 2018)
Playschool year programs (until June 2019)

Registration for future programs will begin on following dates:

July 24, 2018 - Fall programs (Sept. - Dec. 2018)

Registering for a program

When registering for a program, it’s important to note that:

Individuals can only be registered in one swim lesson at a time.
If the program has age restrictions, individuals must be of the correct age before or on the start date of the course.
Individuals must have successfully completed all pre-requisites to register for a program.
Fee assistance customers must call 403-268-3800, Option 1 or go to the facility to register for a program.

How do I register for a program?

Visit Calgary.ca/liveandplay
Log into your account
Search for programs
Once you have found an available program at a date and time you like, select the Details button on the right.
The Details page will open showing you additional information. Select the Book button to register and it will be added to your details page will open showing you additional information. Select the Book button to register and it will be added to your basket.
From here you can continue shopping or checkout by clicking the corresponding buttons at the bottom of the basket page.
Once you are ready to pay, click on your basket then select the checkout button.
A payment window will open for you to fill out your payment information.
Once you have completed this form select Submit Payment, and you will be registered for this course.
Enjoy your program

Registration takes place at the following locations:

Calgary Recreation Customer Service - Main Floor, North Tower, 2808 Spiller Rd. S.E.

Monday to Friday - 8:30 a.m. - 4 p.m.

Southland Leisure Centre - 2000 Southland Dr. S.W.

Monday to Friday - 5:30 a.m. - 9 p.m.
Saturday - 8 a.m. - 9 p.m.
Sunday - 8 a.m. - 5 p.m.

Village Square Leisure Centre - 623 56 St. N.E.

Monday to Friday - 6 a.m. - 9 p.m.
Saturday - 8 a.m. - 9 p.m.
Sunday - 8 a.m. - 5 p.m

How can I see the schedule of the programs I registered for online?

Log in to your account
Click on your name in the top right of the screen
Select My Appointments from the drop-down list
Choose a date range and individual
Click the search button

How do I look at current and past programs receipts online?

Log in to your account
Click on your name in the top right of the screen
Select Statements from the drop-down list
Choose a date range of the receipt you are looking for
Click the Search button

How do I cancel, withdraw, or transfer from a program?

Any cancellations, withdrawals, or transfers must be done over the phone by calling our Customer Service Centre at 403-268-3800 Option 1 or in person at our facilities. This option is not available online.

Withdrawals

A $20 fee is charged per registrant/ per program, and the remaining balance refunded.
Once the program has started, a $20 fee is charged per registrant/ per program and a pro-rated balance refunded.

Transfers

All transfers are subject to space availability.
To transfer to a different program, the registrant is charged a $10 fee, plus any program fee difference.
Once a program has started, transfers are subject to approval; transfer and program fee differences apply.

Medical Exception

A doctor’s note is required within 14 days of withdrawal/ transfer or the request will be processed as per the withdrawal and transfer policies (allow 2-4 weeks for processing).
Requests received after the program start date are subjected to a pro-rated refund from the date of notification.

Program cancellation

All programs are subject to cancellation due to insufficient registrations. You will be notified of program cancellations and if the City of Calgary cancels it, you are entitled to a full refund or a transfer to another program.