Arena rental terms and conditions

Facility use

Our rental terms and conditions apply to all arena users. You’ll be asked to accept them during the applications process.

Personal information

The City collects personal information through the rental application process under authority of the:

  • Facility Booking Policy and Procedure
  • Facility Use Agreement
  • Freedom of Information and Protection of Privacy Act, section 33(c)

We use your information only to contact you about your arena rental application and permit as required.

Facility Bookings hours and contact details

Monday to Friday 8:30 a.m. to 4 p.m.

Phone 403-268-3800, or Email facilitybooking@calgary.ca​

Payment terms and options

Payment due dates vary by the type of rental period. Details are included with each booking option. Rental permits may be cancelled for non-payment by the specified due date. We accept:

  • Credit cards
    Visa, MasterCard and American Express. Pay by phone during regular business hours, or online using the same email address listed on your rental permit.
  • Visa debit cards
    Pay by phone during regular business hours, or online using the same email address listed on your rental permit.
  • Cheques
    Cheques are payable to The City of Calgary. Mail to The City of Calgary Recreation, P.O. Box 2100, Stn M #68, Calgary, AB, T2P 2M5.

Rental cancellations and changes

Rental fees will be refunded for canceling a booking scheduled between September and March, provided the cancelation is received by Facility Bookings 30 calendar days or more before the rental date.

Amendments (including time changes) received less than 30 days of the booking will not be accepted. An administrative fee of $10.50 will be charged once for up to 10 cancellations or amendments, per permit, per request.

Cancellations or amendments received within 30 days of the booking are non-refundable.

Request an amendment
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