Book an arena or meeting room

1. Check for facility availability

• Please review the arena regulations and Zero Tolerance policy prior to booking.
• Browse here for available dates and times for your ice, non-ice or meeting room needs.
  Consider two or three potential dates and locations. You'll need to identify your choices by the name of the arena, exact time and number of arenas or meeting rooms required.
• Please be aware that facility availability changes quickly and what appears to be an open booking time online may have applications pending.
• When looking at availability, please ensure there is an additional 15 minutes after your ice time. A fresh flood is required after each user group. You are not charged for this flood time after your booking. (Any customer initiated intermittent floods, for example multiple games for the same organization back-to-back, must be arranged with the site staff and standard rental charges would apply.)

2. Submit an application for an arena or meeting room

• Read the information privacy statement prior to completing your online application. You will be required to confirm that you have read this agreement as part of your online application submission.
• Five or less dates can be booked via telephone by contacting Facility Bookings at 403-268-3800 (option #2), or in person at the Customer Service Centre, or by completing the arena application form. Approval from the arena may be required.
  
• Complete the appropriate online application form if requesting:  
• More than five dates - submit an arena application form or arena meeting room application form.
• Special events or tournaments - submit an arena tournament and special event application form. If your tournament does not require any special arrangements or approval of irregular arena activities, signage, equipment, set up, additional space rental or any arrangements other than a longer block of ice time; the regular arena application form maybe used.
  
• Ensure complete contact information (Full Name, Address, Postal Code, Phone Number) is provided at time of submission. Applications with incomplete contact information will not be processed.
• Please see timelines for when special event/tournament and renewal application responses will be emailed.
• Arena applications can take up to a maximum of seven business days to process after public day has occurred. Applications, other than renewals, will be based on a first come first served basis. All the applications are processed in a time/date order.
• Please note: submission of the online application form is NOT a confirmed permit.
• If the date and time you wish to book falls within the next 48 business hours, contact the arena ice booking line at 403-268-3800, option #2, to make the request.

3. Your confirmation and payment

• Payment for five or less dates booked is due immediately.
• Payment for more than five dates: upon approval, you will be sent a permit with full payment due 14 days prior to first booking date. If the first booking date is within this 14 day period, payment will be due immediately.
• Approved tournaments and special events will be sent a permit noting that a 25% non-refundable initial payment of the rental total is due a month prior to the first booking date. The remaining balance is due 14 days prior to first booking date on the permit.
  
  
• Payment Options:
• By phone: you will be asked to provide your Visa, MasterCard or American Express number when contacted by our Customer Service Representative.
• In person: you may submit payment using a Visa, MasterCard or American Express credit card, debit card, cash or cheque at our Customer Service Centre front counter during regular business hours (Monday to Friday, 8:30 a.m. – 4 p.m). 2808 Spiller Road S.E. Calgary, Alberta
• By mail: Time permitting you may send a cheque (payable to The City of Calgary) to The City of Calgary Recreation, #68, P.O. Box 2100, STN M, Calgary, AB, T2P 2M5.
  
  
• Please note:
• Payment is due immediately for bookings of five or less dates.
• Payment is due 14 days prior to first date for bookings of more than five dates.
• If we have not received payment after due date has lapsed, we will cancel your permit and renewal rights may be impacted and/or lost.
• Your permit is your official invoice.

Cancellations or amendments

• An administrative fee of $10 (plus GST) will be charged to the renter for any cancellations or amendments made after the permit has been issued. Please note: Effective April 1, 2011 the administrative fee of $10 (plus GST) will be charged once for up to 10 cancellations or amendments, per permit, per request.
• Cancellations or amendments must be received by the facility bookings office a minimum of 7 business days in advance of the rental date. Failure to observe these deadlines will result in the renter being charged the full cost of the rental.
• Cancellations or amendments may be submitted to Calgary Recreation on an
  amendment request form by email to facilitybooking@calgary.ca or by phoning 403-268-3800 (option #2) during business hours.