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​The City of Calgary contact information and hours of operation

Please note: If your request requires immediate attention such as water main break, sewage backup or similar city service, please call 311 directly rather than submitting an electronic request for service.

If your subject matter is a PUBLIC SAFETY EMERGENCY, please call 9-1-1.

​​ ​The City of Calgary general contact information
​​General telephone​
403-268-CITY (2489) if calling from outside Calgary
​TTY telephone
​403-268-4TTY (4889)
(Deaf and hard of hearing only)
​General fax ​403-538-6111
​General mailing address
​P.O. Box 2100, Stn. M
Calgary, Alberta, Canada T2P 2M5
​City Hall and Municipal Complex street address ​800 Macleod Trail S.E.
​Office hours of operation
​(City Hall - Municipal Complex)
Monday to Friday, 8 a.m. to 4:30 p.m.
Municipal Complex public access hours ​Monday to Friday, 6 a.m. to 6 p.m.

Looking for a specific employee or business group? Currently, The City of Calgary does not publish its phone directory on Please contact 311 for assistance.

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City Hall and Municipal Complex hours of operation

Access to the Municipal Complex (800 Macleod Trail S.E.) for the public is 6 a.m. to 6 p.m., Monday through Friday. All office operations are open from 8 a.m. to 4:30 p.m. The Municipal Complex is closed to general public use after 6 p.m. weekdays, and on all weekends and holidays. Please note that this facility is governed by Municipal Bylaw 38M2012 and the Petty Trespass Act (Alberta) S2.1(2)(c).

Career information

Resume submissions will not be accepted through this fax number, email address or form. For career information, visit our careers pages​.

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