Share this page Print

Scanning archived documentation

Cut Red Tape
Increased customer service

Issue

City inspectors were unable to access historical or archived documentation.

Status: Completed

Changes made

Initiated scanning and electronic documentation projects to ensure all applications and supporting documentation allow for historical reference. Older documents are being scanned on an ongoing basis. Since the beginning of 2012, DBA has enhanced this service by launching a program, scanning all applications with supporting documentation as they are submitted.

Outcomes

Customer Advisory Services has a business process in place that allows record research services for both internal and external customers, so more information is available for customers. City inspectors will be able to access archived documentation more as it becomes available, giving a historical reference to the property. More than 20,459 requests for archived information were done by both internal and external customers.