There is no express line counter for those builders who are at the city weekly submitting permits.
Created four queues for the 3rd floor counter specific to application type, complexity, time to process and staff expertise, they are:
- Development permits, single construction permits commercial applications
- Business licences and trade permits
- Certificates of compliance, renovations and garages
Improved customer service resulting in a significant reduction of "wait time" by an average of about 26 minutes per customer.
Reduction of ~ 22:50 mins (0.38 hrs) per wait time for customers in 2012.