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Not all permit types show a status online

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Issue

Not all permit types will show statuses on the VISTA online tool.

Status: Not feasible

Explanation

VISTA is an online tool that focuses on delivering application specific information, including progress statuses. A permit holder is able to log to VISTA to view the information pertaining to their permit. Customers are able to view information on the vast majority of our permit types. Not all permit types are connected on VISTA.  Since it was introduced in 2001, the work has been done to add as many as possible permit types; focusing on adding the permit types with the highest volume.  There are no planned initiatives that will confirm users’ ability to view ALL permit types online.

To book inspections, customer must be a registered user and log on with a user ID and password.  This feature has been available though VISTA since 2003.