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Counter wait times for development, building and licensing

Our current customer wait times are listed here for your convenience. Wait times can change quickly and significantly so cannot be guaranteed.

Counter wait times are updated every five minutes. This page does not refresh automatically. If you have this page open for longer than five minutes, please click the "Refresh Wait Times" button below to display the current wait times.


Queue Category Customers waiting Estimated wait time (Hr:Min)
A Comprehensive applications 4 00:40
B Personal licence & trade permits 0 00:00
E Basic applications 4 00:40
Hours of operation: 8 a.m. to 4:30 p.m. Monday through Friday (closed holidays)
Third Floor, Calgary Municipal Building
800 Macleod Trail SE
Not sure which queue you fall under?


The complexity of your application will determine which queue you'll be in. Examples of typical applications are outlined below.


Queue A - Comprehensive Application examples:
  • New single family home
  • Addition to an existing home
  • Secondary suites
  • Business Licences
  • Change of Use
  • Industrial/commercial projects


Queue B - Personal Licence & Trade Permit examples:
  • Personal photo ID licences
  • Contractor Trade Permits
Queue E - Basic Application examples:
  • Home improvement (includes decks, garages, basement development, but NOT additions)
  • Certificates of Compliance
  • Demolition Permits


Disclaimer: This information is provided as general information only and is not guaranteed. The City of Calgary expressly disclaims all liability for the use of this information and any claims, actions, demands or suits arising from any person’s use of this website or from any person’s decision resulting from services provided in this website.

Book an appointment using eAppointment


Did you know you can book an appointment online to meet with a Planning Services Technician?
Booking an appointment online is easy. Simply launch eAppoin​tment and follow these instructions.

  • Step 1 – Select the service you are applying for (view a list of available services)
  • Step 2 – Select the date you would like to come down
  • Step 3 – Select the time that works best for you
  • Step 4 – Finalize your appointment by entering the last 4 digits of your phone number (You may also print off your appointment for verification at this time)
Need help booking an appointment online?


Watch the video for step by step instructions.


For information on preparing for or cancelling an appointment please see our eAppointment page.