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Contact Waste & Recycling Services

Do you need to contact Waste & Recycling Services?

This page contains information about common customer service requests such as reporting a missed collection, reporting a broken or missing cart, requesting a cart for a brand new home and more.

If you are looking to contact our business unit directly, our contact information is listed at the bottom of the page.


Did we miss your collection day pickup?

Here are some common reasons why we might have missed collection of your carts. To confirm your pickup day, visit the garbage and recycling day schedule. If none of these reasons apply, please select the appropriate service request and describe the issue with your collection.

Crews work until 4 p.m., so please submit your request after this time.

Black Cart - Missed Collection

Blue Cart - Missed Collection

For a green cart missed collection, please call 311.

Is your cart damaged or missing?

A cart is considered damaged when it is no longer useable for one of the following reasons:

  • Cracked or missing lids including hinges
  • If the lid does not fully cover your garbage or recycling
  • Cracks in the body of the cart
  • Wheels are missing or broken causing the cart to not stand upright

Cosmetic changes that do not affect the use of the cart will not be replaced.

If you have a damaged or missing cart, for the quickest service, please call 311. An online service request is not available at this time.

Do you need carts for your newly-built home?

If you have moved into a newly-built home, which does not currently have cart service, please call 311 or fill out this service request to sign up.

Carts are provided at no extra charge and will be delivered to your home. The City provides garbage and recycling pickup for eligible single family homes up to and including fourplexes.

Monthly Blue Cart Recycling and Waste Management Service charges will appear on your utility bill.

Please only create this request close to your move-in date to ensure timely cart delivery.

Request a new blue or black cart

Do you need information about commercial garbage or recycling collection?

Waste & Recycling Services offers commercial garbage collection services. For more information or to request service, please call 311 or fill out the service requests below.

For existing commercial customers only - If you need to report a problem with collection or change an aspect of your service, please call 311 or fill out the service requests below.

Garbage collection

Commercial Garbage Collection Service Request

Recycling collection

Commercial Recycling Collection Service Request

Contact us

Waste & Recycling Services
480 - 36th Avenue S.E., Calgary, Alberta.

Mailing Address: P.O. Box 2100, Station M, #27 Calgary, AB T2P 2M5

Phone: Call 311 (or 403-268-CITY outside Calgary) for inquiries about the following:

  • Black cart garbage collection
  • Blue cart recycling collection
  • Commercial collection
  • Landfill and disposal
  • Recycling
  • Hazardous waste information
  • Industrial waste permits
  • General inquiries

Fax: Dartmouth Place 403-268-8481

E-mail: For all e-mail requests, please use the 311 Online Contact Form.

Office hours of operation:
8 a.m. - 12 p.m., 1 p.m. - 4:30 p.m.