Share this page Print

Missed collection day pickup

Here are some of the common reasons why we might have missed your collection day pickup for the following services:

  • Black Cart - Garbage collection
  • Blue Cart - Recycling collection
  • Green Cart - Food & Yard Waste collection
Garbage Recycling Food & Yard Waste
(pilot communities only)
Carts were not set out by 7 a.m. on your collection day.

Our trucks could not access your cart because it was improperly placed or blocked

Unacceptable items were placed in your black, blue or green cart.

Black carts must be filled completely before setting out extra bags. All recyclable material must be inside the blue cart. Extra bags of recycling are not picked up. Green carts must be filled completely before setting out extra paper yard waste bags.

If none of the above points apply, please fill out the appropriate service request below and describe the issue with your collection. Please note, our crews work until 4 p.m., so please submit your request after this time.

If you have a different concern or question, please visit Contact Waste & Recycling Services.

Black Cart - Missed Collection

Blue Cart - Missed Collection

For a green cart missed collection, please call 311.

To confirm your collection day pickup schedule, visit the garbage and recycling day schedule.