Looking to contact Water Services about a customer service issue?
This page contains information about customer service requests such as billing inquiries, water main breaks, sewage backup or flooding, water construction work, and water assets such as fire hydrants, storm drains, or manholes.
If you are looking to contact our business unit directly, our contact information is listed at the bottom of the page.
Billing & and water rate inquiries
Please contact our billing provider ENMAX at 403-310-2010 for water billing inquiries and any questions about:
- Water meters
- Bill estimates
- Overdue accounts
- Water cut-offs
To learn more about your water rates and utility statement, please see:
Water main breaks, water pipe breaks and water outages
To view a list of current water main breaks being fixed, visit our water main and pipe break notice page. Please note, under normal circumstances, watermain breaks are repaired and water is back on within 48 hours.
For more information about what happens when a break is being repaired, including how to get water and how to prepare before water is turned off, visit Water Main and Water Pipe Breaks.
If you see a water main break, please contact 311 to report it, and a Water Services crew will be dispatched.
Flooding, basement seepage and sewer back up
If you are experiencing sewage back up or flooding, please contact 311. If you are experiecing rapid flowing in your basement, please call 911.
If your natural gas appliances are affected by flooding, phone ATCO Gas at 403-245-7222. if your household electrical installation or appliances are affected by flooding, phone ENMAX at 403-514-6100.
For more informaiton on how to assess your flood risk, prepare for flooding, what to do during flooding, and what steps to take after flooding, please visit Flooding in Calgary.
Residential toilet rebate program
- The Residential toilet rebate program ended on August 15, 2016 and applications are no longer being accepted
- To view the status of your rebate if you applied before the deadline, visit our application status page.
Multi-unit buildings (three or more suites)
Hotels and motels
Water construction inquiries
For a list of current water construction projects, visit Water Construction, Upgrades and Repairs.
For details about the work we do and the notices we send out, visit Water Construction, Repair or Project Inquiries.
Other online services:
Water asset and infrastructure inquiries
For more information about Calgary's water and wastewater system, including how to report an issue, visit:
Water Resources and Water Services
P.O Box 2100, Station, M, #433
Calgary, AB Canada, T2P 2M5
Phone: Call 311 (or 403-268-2489 outside Calgary)
E-mail: Please use the 311 Online Contact Form.