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Bulk water account information

How is bulk water billed?

Customers that draw water from the public bulk water stations in the city need to apply for an account allowing them to obtain water from that source. There is a $25 fee for each access card (fee refundable on return of card), a monthly service charge described below, plus a consumption charge.

How to apply for a bulk water account?

Please visit the apply for a bulk water account page for information on the application process, fees and vehicle requirements.

How is bulk water billed?

A separate utility account is set up for bulk water service. You will receive a statement for each month the bulk water service is used. This statement includes a service charge of $28.02 and a consumption charge. The consumption charge is calculated by the amount of water you withdraw. When there is no consumption charge, no service fee is charged. The table below details the current bulk water rates:

Cubic metres supplied Price per cubic metre
Service charge ($ per 30 days) $28.02
Bulk water usage rate - consumption charge $1.6034/m3

Please note: These rates may be adjusted annually by City Council.

Bulk water account guidelines

Payment due dates
Accounts must be paid in full by the due date to maintain a valid access card. The due date is approximately 30 days from the billing date. A refundable security deposit may also be required if accounts are not paid by the due date.

Fee for additional access cards or lost cards
If you require an additional bulk water access card, and your accounts are in good standing, you can make this request:

In person or by mail:
ENMAX Place Storefront
Mail code #1963
141 - 50 Avenue SE

Hours of operation:
Monday to Friday, 8 A.M. to 4:30 P.M.
Closed on statutory holidays

Email: calgarystorefront@enmax.com
Phone: 403-514-2691
Fax: 403-514-3980

The fee for that card will be billed on your regular statement. For customers who have been through the disconnection process, payment will be required with the request before the card will be provided.

Disconnect of access due to nonpayment of account

Bulk water access cards will be deactivated if there is an outstanding balance on the bulk water account unpaid beyond 90 days. In order to have the access cards reactivated payment or payment arrangements for the outstanding balance and a deposit of $150 must be made to the billing centre at 403-514-2691 to hold the account open. The deposit is refundable upon closure of the account and verification that all outstanding charges are paid.

Closing old accounts

If you have an account for bulk water and you no longer require the access, please call the billing centre at 403-514-2691 to make arrangements to close the account and return the access cards.

Contact Us

If you have any questions about the information above, please call us at 403-514-2691.