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Bulk water account information

How is bulk water billed?

A separate utility account is set up for bulk water service. You will receive a statement for each month the bulk water service is used. This statement includes a service charge of $26.98 and a consumption charge. The consumption charge is calculated by the amount of water you withdraw. When there is no consumption charge, no service fee is charged. The table below details the current bulk water rates:

Cubic metres supplied Price per cubic metre
Service charge $26.98
Less than 75 mm $1.3655
Equal to or greater than 75 mm $1.0425
Bulk Water $1.4923

Please note: These rates may be adjusted annually by City Council.

Bulk water account guidelines

Payment Due Dates
Accounts must be paid in full by the due date to maintain a valid access card. The due date is approximately 30 days from the billing date. A refundable security deposit may also be required if accounts are not paid by the due date.

Fee for Additional Access Cards
If you require an additional bulk water access card, and your accounts are in good standing, you can make this request by phone or in person. The fee for that card will be billed on your regular statement. For customers who have been through the disconnection process, payment will be required with the request before the card will be provided.

Disconnect of Access Due to Nonpayment of Account
As of July 15, 2003, bulk water access cards will be deactivated if there is an outstanding balance on the bulk water account unpaid beyond 90 days. In order to have the access cards reactivated payment or payment arrangements for the outstanding balance, and a deposit of $150 must be made to the billing centre to hold the account open. The deposit is refundable upon closure of the account and verification that all outstanding charges are paid.

Closing Old Accounts
If you have an account for Bulk Water and feel that you no longer require the access, please call the billing center at 403-514-2691 to make arrangements to close the account and return the access cards.

Contact Us
If you have any questions about the information above, please call us at 403-514-2691.