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Business water rates and billing


Business customers are industrial, commercial, schools, hospitals and non-profit organizations that use water and wastewater services.

There are programs and services that are specific to sub-categories of business customers, such as the wastewater surcharge program and effluent metering.

Business customers are billed basic monthly service charges for water and wastewater based on the size of their water meter in addition to their consumption charges.

Water accounts and billing inquiries

The City of Calgary contracts ENMAX to provide billing and customer care for water services. For questions about your bill, please contact the ENMAX Customer Care Centre.

For information on how to set up a new water account, visit Water Accounts and Billing.

For other common billing questions, see the following pages:

How to read your water bill

Water charges are calculated by the number of days on your ENMAX bill. The number of days billed can vary, however it is typically 28-30 days of service.

Your ENMAX statement shows how much water you use each month. To view an example bill and learn about the terms and charges, visit understanding your water bill.

Business water rates


Business Water Rates

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Wastewater Surcharge Program Rates

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Effluent Metering Rates

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