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Business water rates and billing

Business customers are industrial, commercial, schools, hospitals and non-profit organizations (also known as institutional) that use water and wastewater services.

There are programs and services that are specific to sub-categories of business customers, such as the wastewater surcharge program and effluent metering.

In addition to their consumption charges, business customers are billed basic monthly service charges for water and wastewater based on the size of their water meter, as well as a monthly basic service charge for stormwater management.

Water accounts and billing

The City contracts ENMAX to provide billing and customer care for water services. For bill questions, contact ENMAX Customer Care.

See how to set up a new water account, visit Accounts and billing.

For other common billing questions, see the following page:


2019 to 2022 water rates and service charges

Your water, wastewater and stormwater rates and service charges are changing.

In 2019, business customers will see a combined water, wastewater and stormwater rate and service charge increase of an average of two to three per cent.

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Business Water Rates

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Wastewater Surcharge Program Rates

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Effluent Metering Rates

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What do my rates and charges pay for?

Your water, wastewater and stormwater rates and service charges pay for a water system that provides some of the best drinking watering the world.

They help ensure your water utility, now and for years to come, can reliably deliver and safely treat your water while protecting the source of our drinking water – our rivers.

  • Water rates and service charges
    Pays for the cost of treating and delivering drinking water.
  • Wastewater rates and service charges
    Pays for the cost of collecting and treating wastewater.
  • Stormwater service charge
    Pays for the costs to ensure reliable street drainage, flood protection and river health.

How to read your utility bill

Water charges are calculated by the number of days on your ENMAX bill. The number of days billed can vary, however it is typically 28-30 days.

To see an example bill and learn about the rates and charges, visit Understanding your monthly utility bill.

For more information on how the City sets rates and service charges, see our Water Utility Rates FAQ.


How to read your water meter

Your water meter can be a great tool to help you monitor your water use.

Learn How to Read your Water Meter.

To learn more about how water meters work, visit Water meters.


Save water and money

You pay for the amount of water you use, so by using less water, you can save money.

Use your monthly bill to better help you understand how you use water and what service charges you pay for. Learn how to read your water bill.

Suspect you have a leak? Find troubleshooting tips at Water leaks and basic repairs.

There are also many ways to conserve water inside and outside your business: