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Water meter maintenance

Possible scam alert regarding door to door water meter inspections

Customers in the Northeast have reported people posing as either ENMAX or an unknown government agency representative going door to door, asking to inspect water meters inside their homes. Please be aware that these people are not City nor ENMAX employees. This is a scam.

Appointments for water meter inspections are made beforehand with the home owners any time an ENMAX, City of Calgary water technician, or Metercor (City of Calgary representative) may need to enter the home. If you are a customer and are unsure do not allow access to your home, and please confirm your appointment by calling either ENMAX (310-2010) or 311 immediately.

If you feel you have been involved in a situation like this, please call the Calgary Police Service at 403-266-1234 immediately.

Water meters make good sense. They support water conservation and they save money for Calgarians. Today, almost 100 per cent of Calgary residences have water meters, and commercial and industrial customers are 100 per cent metered.

For any billing concerns, please contact ENMAX at 310-2010.

Water meters increase your control over your water bill. A meter measures and records the amount of water supplied to your home or business. As a metered customer, you only pay for the water you use, in addition to a service charge.

Upgrading water meters: Encoded Radio Transmitter Meters

Over the next several years, the City of Calgary will be exchanging older meters with new Encoded Radio Transmitter (ERT) models; this ensures our metering technology stays current and efficient.

ERT meters are capable of being read by a portable device at a distance. The benefit to citizens is that the City does not need access to your property to read the ERT meter, making our work quicker and more efficient. These new meters also provide more accurate billing to customers.

Please note: if your meter has reached the end of its life-cycle, you will be contacted by Metercor to book an appointment to exchange your old meter for a new ERT model.

June - July 2016 - During routine meter reading, we have discovered that the radio transmitter on approximately 2,100 meters is faulty and needs to be replaced. Affected customers will receive a letter from The City and/or Metercor with directions on how to have their meter replaced. This is being done at no cost to our customers.

Water utility bylaw

City Council passed a bylaw in 2002 to have a water meter in every home by December 31, 2014. An amendment to this bylaw was passed by City Council in 2009 to reflect a two-year earlier start date (from January 1, 2012 to January 2010) to convert all remaining flat rate accounts to meters. As of January 1, 2015, almost 100 per cent compliance has been achieved.

To learn more about the universal water metering strategy, view the updated FAQ.