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Returning home from a flood

When you can return home

The City will lift the evacuation order when it's safe for people to return home from a flood. Fire crews will go into evacuated areas to conduct a general assessment and determine which homes can be re-occupied and when.

The message that you can return to your home will be relayed via The City of Calgary website at calgary.ca, by news media, by staff at the reception centres and 311. For other steps to take after a flood, visit After Flooding.

Steps to take when you reach your home

Look for a notice
Check for notices from ATCO, ENMAX and/or The City of Calgary Building Inspections depending on the current assessed status of your home.

Look for water in your basement
Check if you have water in your basement and contact the Fire Department through 311 to help pump out the water.

Check if your natural gas is working
If your natural gas isn't working, contact ATCO at 403-245-7222. Or if you have a red City of Calgary Inspection Notice, perform the actions indicated on the notice. Once you have completed the actions shown on the notice, call 311 to book an inspection.

Check if your electricity is working
If you have no electricity, contact ENMAX at 403-514-6100. Or if you have a red City of Calgary Inspection Notice, perform the actions indicated on the notice. Once you have completed the actions shown on the notice, call 311 to book an inspection.

Steps when you reach your apartment or condo
Contact your building manager or condominium management company. They will be responsible for ensuring power and gas services and building inspections are made to ensure the building is safe.