Customer Service & Communications (CSC) ensures Calgarians understand and are aware of City news, programs and services through communications, marketing, social media, media relations, mobile apps and 311 support. Our award-winning campaigns and initiatives have helped create dialogue between citizens and The City.
CSC consists of: 311/Citizen Services, Corporate Marketing & Communications, Corporate Web Services, Creative Services and Engagement & Communication Partner Services. A communications strategy is implemented for each campaign, incorporating the entire cycle of communications: research, citizen engagement, creation of content, graphic design, web and digital development, campaign evaluation and measurement.
Connect with 311