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311 Calgary is your access to The City anytime, anywhere

CALL 911 to report life threatening emergencies.

CALL ENMAX at 403-258-8232 or 403-514-6100 for power-related customer service inquires.

Connect online

You can visit 311 online to request a City of Calgary service. Our web intake form is available at your convenience. You can do a basic single keyword search of the service you are looking for, or browse services by type from the pull down menu.
Using IE9 or higher? Try our alternate 311 submission tool.
You can also report snow and ice concerns, missed black cart collection, renew or apply for your trade license and permits among others online. Visit eServices to view our complete list of services.

Connect via 311 Calgary mobile app

You can quickly and accurately submit a service request using our free mobile app. Whether it's to report a pothole, a streetlight issue  pathway concerns, snow on a road, a public sidewalk not shovelled or to report a taxi concern or compliment, the 311 Calgary mobile app is your on-the-go connection to City services.
Download on the App Store  
Android App on Google play  
Right now, we have 31 service requests available on the mobile app. Appropriate seasonal service requests are added or removed at different times of the year. We’re in the process of making other requests available soon.
Keeping Calgary at its best requires teamwork. We're asking you to download the App and partner with City employees in keeping Calgary at its best. The information and photo you provide allows us to assess, prioritize and efficiently respond to your request.

Call 311

You can call our 311 Operations Centre anytime. We always have agents ready to assist you. They will connect you to City services and information, or transfer your service request to the appropriate department for action.
You can also access our telephone service in various languages.
Outside Calgary city limits: 403.268.CITY (2489)
TTY services: 403.268.4TTY (4889)
311 Citizen Services is your single point of contact for local government information and non-emergency services. Whether you're a resident, a business owner, or a visitor, your connection to The City is at your finger tips.
Whether you connect with us through a mobile application, website or by calling 311, we are ready to assist you 24 hours a day.
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