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Three conversations, One Calgary


Three conversations, One Calgary is the framework of The City's Strategic Plan for 2019-2022. It's a way to demonstrate how delivering great services contributes back to Calgary's quality of life.

Working together as One for Calgary to provide service value for citizens, customers and communities.

These three conversations are shown in our accountability triangle.

The first conversation is between the Community and Council, and it supports the vision. It is the direction given by Council based on their talks with the community. It is the first step in delivering the 2019-2022 Service Plans and Budgets. This conversation is reflected in our quality of life results for each service The City delivers.

The second conversation is between Council and Administration and directs the strategy. This strategy is how The City is going to deliver on the direction received from Council. It includes Administration’s Commitment and the work they are doing to further the corporate culture through One City, One Voice. The objective of using this strategy is to become more service-focused. Success will be demonstrated through measuring changes in public and employee trust and confidence.

The third conversation is between Administration and the Community. It is focused on the value The City provides to citizens. The objective is to help you understand what you are getting for your tax dollars.​​​​​​​​​​

“The expectations of citizens is that we act on our duty and that we undertake roles that we have and fulfill those roles on behalf of the citizens of Calgary. Citizens pay for a service they get, and they expect value. We have the responsibility to demonstrate a high quality of life for citizens”.  

- Jeff Fielding, City Manager



Accountability Triange
The Accountability Triangle