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Zero-Based Review Program

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Continuous improvement through service reviews

Overview

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Zero-Based Review Program

Continuous improvement through service reviews

What is a zero-based review?


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The Zero-Based Review (ZBR) Program complements The City’s other continuous improvement activities by adding a periodic, more thorough review of whether the right services are being provided in the right way.

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<div class="ExternalClassCFE88E4913824350A27964724C7B379D"><p>Thorough reviews of services are conducted periodically. Learn how and why we do zero-based reviews.</p> </div>

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More Overview

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Overview

Overview

Thorough reviews of services are conducted periodically. Learn how and why we do zero-based reviews.

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Results

Results

ZBR results include cost savings, service effectiveness, and reduced environmental impact.

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Reviews

Reviews

A number of zero-based reviews have been completed. View the final reports.

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Contact the Zero-Based Review Program


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For more information on the ZBR Program, email Chris Stewart, Leader of Service Efficiency and Effectiveness.

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