During your initial conversation, you should have determined whether your employee’s challenges were related to personal, health, home or work
issues. Depending on what you discovered, these resources, which are all available through The City, are a good first suggestion. Some support
services can help in multiple situations.
Health issue revealed
Suggest family doctor, EFAP. Provide accommodation for documented, medically-based issues.
Home issue revealed
Suggest EFAP. Provide short-term felxibility (time-limited, in line with collective agreement.
Work environemnt/work relationship issue revealed
Suggest EFAP, HRA. Brainstorm solutions together.
No issue revealed
Resources for health challenges
Employee’s Family Doctor
You may suggest that an employee checks in with their family doctor in order to discuss their health concerns.
Counselling service through Homewood Health
Homewood Health provides counselling services through the Employee Family Assistance Program. Counselling with registered
psychologists and clinical staff can be done by phone, in-person or by email. It’s confidential (unless there is a life
threatening situation) and can help an employee deal with complex issues in his or her personal or work life. These services
are also available to eligible family members of your employee. In addition to counselling, EFAP offers prevention-oriented health
Wellness Counselling And Advice
Corporate Health Consultants
The City's Corporate Health Consultants are professionals providing medical expertise, consultation and advice. They are available to
supervisors, Human Resources Advisors and employees. Employees can visit their Corporate Health Consultant voluntarily. They may also
be referred by a supervisor for a mandatory fitness for work assessment. If a health issue is found, the Corporate Health Consultant can
make a referral to another health care professional. They might also work with the supervisor and employee to create an action plan that
addresses the health issue. The Corporate Health Consultant will not share details about an employee’s health issue with that employee’s
supervisor. Those details are kept confidential between the consultant and employee. If an employee was referred to the CHC and there was
no health issue detected in that evaluation, the supervisor should consider performance management with his or her employee if the behaviour
Find contacts for Human Resource Advisors and Corporate Health Consultants on myCity or by calling 403-268-5800.
The City’s Extended Health benefits plan currently provided through Green Shield covers support services such as counselling outside of
Homewood Health as well as paramedical services from professionals including naturopaths, chiropractors, physiotherapists, dieticians
and registered massage therapists and more.
For more information on what their plan covers, your employee should review their benefits package, contact Green Shield at 1-888-711-1110
or visit calgary.ca/benefits.
Accommodation is a change to rules, standards, policies, workplace cultures or physical environment to make sure that there isn’t a
negative impact on an employee for a mental or physical disability or any other protected ground. It is the City’s duty to accommodate in a
way that balances the needs of the individual and the employer. Each case is individual. Your Return to Work Coordinator can help you through
the process of finding an accommodation to suit a specific employee’s circumstance. Visit Accommodation
for more information on the process.
If you’re concerned about substance use
Substance use (including alcohol as well as legal and illegal drugs) is a health challenge that has its own set of signs to indicate that it
may be an issue. As a supervisor, you are not there to diagnose dependency. It’s your job to notice if your employee is fit for work. If you
think they aren’t fit for work, then refer to the steps in our employee substance use guide for supervisors.
The City of Calgary offers several Wellness programs to its staff to help it get healthy and stay healthy. Programs related to supporting mental
health, providing free health screenings, stress and resiliency education, fitness classes and more are all available. For more information,
Resources for home challenges
Homewood Health Plan Smart Services
In addition to counselling services through the Employee Family Assistance Program, Homewood Health offers Plan Smart Services. These services
include life balance solutions that can help employees deal with child-, elder- and family-care and relationship issues. It also provides legal
and financial advisory services.
Wellness Plan Smart Services
Compassionate care leave
If your employee has a family member with a serious medical condition with significant risk of death, they are eligible for compassionate
care leave. Permanent or temporary employees with at least 12 months of continuous service can take a leave without pay for up to eight weeks.
An employee with at least six months of continuous service may be granted compassionate care leave at the discretion of the General Manager.
Your Human Resources Advisor can help you and your employee through this process. 268-5800
The City of Calgary offers several Wellness programs to promote the health of its staff. Programs related to supporting mental health,
providing free health screenings, stress and resiliency education, fitness classes and more are all available. For more information,
Flexible work options
Flexible work options can include job sharing, compressed work weeks, alternative start or stop times, teleworking and more. Flexible work
options have to fit with operational requirements and are approved by management. They can help employees coordinate family obligations, boost
productivity or cope with stress. To be considered, employees should fill out a Flexible Work Option Application. A Human Resources Advisor
(403-268-5800) can help with any questions. If the request is made for disability, religious, family status or other grounds protected under
human rights legislation, employees should follow the accommodation process.
For more information on Flexible Work speak to your supervisor or manager, call HR Support Services at 268-5800 or log into the internal website
Go to myFlexwork or call HR Support Services at 268-5800 for more information and application process.
Resources for work challenges
Human Resources Advisor
These challenges could involve struggles with relationships or conflicts with coworkers. Perhaps the tools needed to complete the job are not
available or more training is needed. It could be a situation of harassment or bullying. If any of those are the case as well as other issues
not listed, a Human Resources Advisor can help work with the supervisor to resolve the challenges.
Homewood Health Career Smart Counselling
Through Career Smart Counselling Services, counsellors can help work through time management, provide advice on managing conflict, help fine-tune
career plans or adjust to a new role at work. Career Smart Counselling Services also include shift worker support and pre-retirement planning. All
counselling can be by phone, in-person or by email are confidential unless there is a life threatening situation. Link to plan smart page
Wellness Plan Smart Services
Next: Check in
Who can help?
Direct Tel: 403-705-2024
Toll Free: 1-800-472-4904