When to apply for Long Term Disability?
If the employee’s absence is likely to extend beyond 119 days, Homewood Health Inc. will send the employee a paper
application package for long term disability eight weeks prior.
Application process for the employee
The package includes all of the directions and forms from
Great-West Life that an employee needs to complete
the application for long term disability. Online claim submission is also available.
An employee needs to:
Sign an authorization request that gives Great-West Life permission to get information from your doctor, hospitals,
employer and other insurers.
Have your doctor fill out the Attending Physician’s Statement provided in your package. Great-West Life provides
customised statement forms for mental health conditions, musculo-skeletal conditions, cardiac conditions, cancer
conditions and all other conditions.
Fill out the Employee’s Statement.
To avoid any delay in benefits, forms should be completed as soon as they receive them and faxed or mailed to the
Employees can expect Great-West Life to contact them for a claim interview if there isn’t enough information in the
Application process for supervisor
The supervisor needs to complete the Great-West Life Employer’s Statement provided by Benefits Pay Administrators
to confirm an employee’s job information and other information that is needed to assess the claim. Prior to sending
the form to the supervisor, Benefits Pay Administration completes a portion of the application for monthly earnings
and effective date of insurance coverage.
Application process for Great-West Life
As soon as Great-West Life Disability Management Services Office receives the completed LTD application, a case file
will be opened.
The assigned case manager will review the application and determine if the claim is approved or denied. If it has
been denied, employees can explore other options.
Great-West Life will send the employee and The City a claim decision letter.
LTD denied or terminated
When long term disability (LTD) benefits are denied
The adjudication of the initial claim occurs when an application is submitted. The case manager will review the medical
information and either approve or deny the claim.
When long term disability (LTD) benefits are terminated
Termination of an LTD claim occurs within the first two years if an employee can go back to their own occupation at
Termination of an LTD claim can also occur at the two year point, where a decision is made whether or not the employee
is disabled from any occupation, not just their own, and is able to earn over half of their income prior to being
Appealing the decision
If an employee disagrees with a decision by Great West Life to deny or terminate their LTD claim for medical or
non-medical reasons, they have 30 days from the date of notification that the claim is denied or terminated to appeal
The appeal process is outlined the
If LTD benefit is denied or terminated, and the employee appeals, they generally will go on a Leave of Absence for
medical reasons [Link to pdf LOA policy], unless they are working, until a decision is made about the appeal.
If LTD is denied or terminated during the first two years and the employee DOES NOT appeal, the employee is expected to
return to work.
Next: While employee is on LTD
Who can help?
Direct Tel: 403-705-2024
Toll Free: 1-800-472-4904
Great-West Life: Calgary Disability Management Services Office
Toll free: 1-866-221-8524