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When an employee begins LTD, Great-West Life assigns a case manager at the Calgary Disability Management Services
The Return to Work Coordinator at The City of Calgary receives updates from the case manager, follows-up with them on
timelines and will pass along updates to the supervisor regarding the status of the claim and return to work information.
As you recover, update your supervisor about when you may be ready to return to work.
Keep your case manager up to date on your recovery and updates from your health care providers.
Follow your treatment plan that is in place to help you recover and get well.
for specific information about S & A and LTD benefits.
Like with S&A, a supervisor should maintain contact with the employee who is on LTD. Use discretion in regards
to when and how often you reach out, but make a point of keeping in touch with your employee. Remind them that
you are there to support them.
Throughout the leave, Great-West Life will monitor the treatment and recovery of the employee and communicate
with the Return to Work Coordinator if and when an employee will be able to return to work. They will let the
Return to Work Coordinator know if there are restrictions. Typically employees returning from LTD will come back
starting on a gradual schedule.
At this point, supervisors will have been managing the workload for four months and will need to decide how to
manage this workload going forward. Each scenario will have its own set of circumstances to consider, such as
timelines. It may still be unclear about when the employee will be back to work.
Supervisors can consider accessing temporary resources. For example, using other employees needing accommodated
work, Temporary Employment Services Agency (TESA), on-call employees. If necessary, supervisors may consider
hiring a limited-term employee. Consult with Human Resources if needed.
Toll free: 1-866-221-8524