For the past 11 years, Calgarians have been able to provide their input on The City’s performance, their satisfaction with civic services and the overall quality of life in Calgary through their participation in the Citizen Satisfaction Survey. Last week the 2014 results were released and 91% of citizens are proud to be Calgarians, while 87% of Calgarians indicate their quality of life is good.
The results of the Citizen Satisfaction Survey are shared with City departments, so that we can continue to improve our business and services. The satisfaction with a number of City services has increased this year, such as land use planning and bylaw services, and we hope that satisfaction will continue to rise over the coming years.
This is the first year that we are able to break down the results of the citizen satisfaction survey by ward. The results from Ward 11 are quite interesting and enlightening. According to the survey responses, residents in Ward 11 are mainly concerned about transportation related programs and services, such as Transit and our road infrastructure. In the coming years we will see the SW Bus Rapid Transit and 4 car C-trains come online and the Ring Road completed; in combination, we hope these will help alleviate the transportation issues that currently exist.
While transportation related issues are of great concern, crime and policing is less of a concern when compared to responses from other wards. Ward 11 respondents believe that recreation and community services can improve the quality of life in Calgary; they see this taking place by improving our parks and green spaces, providing better support for seniors and an increasing the number of pathways, just to name a few.
If you would like to see the Ward 11 Analysis report, it can be found here.
This content represents the personal views and opinions of the Ward Councillor and should not be taken as a statement of policy of The City of Calgary. The inclusion of any external content does not imply endorsement by The City of Calgary.