In June of 2012, I brought a notice of motion to Council with hopes that it would shed some light on what a valuable tool the 311 information system can be. The purpose was to streamline processes and find new efficiencies in the 311 system. One of the recommendations coming out of this was a focus on "Self Serve Tools" to increase the presence of 311 service requests on the web and enable the public to track the progress and status of service requests themselves.
The new 311 mobile app is a perfect example of this. Launched on May 7, 2013, it will allow citizens the option to attach a photo, use GPS to track the location of their request, and track their services requests on their smartphone. There are currently 17 services available on the 311 Calgary Mobile app, with more becoming available later.
You can download the 311 Calgary mobile app by going to calgary.ca/mobileapps.
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