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Water Meter Exchange Program

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Ward 5 official website

City of Calgary Water Services is undertaking a water meter exchange program that will affect customers in Ward 5. 

Water Services will be in the communities of Castleridge, Coral Springs, Falconridge, Martindale and Monterey Park in the upcoming months exchanging outdated residential water meters with newer and more efficient meters utilizing Encoded Receiver Transmitter (ERT) technology. Typical meter life is 15 – 20 years, and approximately 100,000 residential water meters require exchanging within the City of Calgary over the next 6-8 years.

ERT meters are capable of being read by a portable device at a distance. With ERTS we do not need monthly access to properties in order to read their water meters, increasing the privacy of our customers. Also, this program will allow us to reduce our metering costs over time and provide more accurate bills to customers.

Our exchange target for 2016 is approximately 15,000. This will be an ongoing program throughout all areas of The City as water meters reach the end of their lives.

Customers will need to provide the City’s contractor, Metercor, with access to their meter in order to complete the exchange — a potential challenge for the program. However, once the new ERT meter is installed, we no longer need access to the meter to read it.

The exchange program started in 2013 and has exchanged over 35,000 as of Q2 2016. Customers will be contacted by Metercor by letter and telephone indicating our required access to their current meter for a reading and a replacement to ERT meters. Evening and weekend appointments are available to citizens to help with the convenience of the installation.  In the next few weeks we will begin contacting our customers and the number of meters being replaced in these communities are:

  • Castleridge 143
  • Coral Springs 522
  • Falconridge 164
  • Martindale 574
  • Monterey Park 654

Frequently Asked Questions (FAQs)

For more information or if you have any further questions about the Meter Exchange Program please call 3-1-1 or visit Water Services.


This content represents the personal views and opinions of the Ward Councillor and should not be taken as a statement of policy of The City of Calgary. The inclusion of any external content does not imply endorsement by The City of Calgary.
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