The City of Calgary now has over 1,600 taxis on the road and is expected to expand that number to over 1,900 by the end of this year. Now that we’re into a new year, we’d like to share with you some of the improvements we’ve seen from September, including some successes of the holiday season.
Holiday Season Successes
The City saw several improvements to service over the month of December, carrying into New Year’s Eve. These improvements include a decrease in customer complaints, increase in the number of trips and some overall customer service improvements made by the industry in collaboration with The City.
- New Year’s Eve Ridership numbers for 2015 are up significantly over 2014. On January 01, 2015 fleet trip numbers totalled 22,652, this is a 19 per cent increase over January 01, 2014 fleet trip numbers of 19,059.
- The average number of taxis on the road on January 01, 2015 between midnight and 4:00am totalled 1128; during the same period in 2014 the average totalled 1007 taxis.
- During the month of December Livery Transport Services (LTS) closely monitored customer feedback. The total number of customer service requests through 311 was approximately 70, with only seven submitted on New Year’s Eve.
- During New Year’s Eve 2015, Calgary Transit expanded service hours to include the peak periods between midnight and 3:00am. LTS was advised of the extended hours and asked to assist with end of line trip continuation by positioning themselves at C-Train Stations. Livery Transport Services is working with Calgary Transit to evaluate the uptake of the enhanced service and synergies that may have occurred between C-Train and taxi ridership during the peak period.
The City’s efforts to improve and provide excellent customer service is consistent with the 2014 Taxi Customer Satisfaction Survey, where 86 per cent of the customers were satisfied with both taxi and accessible taxi services this past year. Moving forward into 2015 The City expects to continue with the same momentum.
This content represents the personal views and opinions of the Ward Councillor and should not be taken as a statement of policy of The City of Calgary. The inclusion of any external content does not imply endorsement by The City of Calgary.