Over the past year, we have succeeded in addressing the backlog of streetlight service requests identified in 2011. In October 2011, I presented a Notice of Motion, which resulted in the creation of two night crews and adjustments to the way service requests are handled by the different business units involved. The night crews work proactively to identify and fix single-light outages, which frees up day crews to attend to multiple-light outages and more complex repairs. The number of outages has steadily increased by approximately 10 per cent annually since 2009, due in part to aging infrastructure and the increase in the number of streetlights as Calgary continues to grow.
In March 2012, we experienced an all-time high of 1,933 outstanding service requests for streetlight repairs. As of January 22, 2013, this number was 571. The progress made throughout 2012 has resulted in Roads once again meeting its target of outages in 1 per cent or less of installed streetlights. City-wide, there are approximately 90,000 streetlights.
Citizens play an important role in ensuring that our streetlights are in working order by reporting outages to 311?. Thank you to those of you who have reported outages in the past and we ask you to please continue to do so in the future.
Back to February 2013 report
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