Snow and ice on sidewalks present a safety hazard to pedestrians. At particular risk of injury are senior citizens and persons with reduced mobility. The most important action that we can take to prevent these injuries is to keep our sidewalks clear.
Animal and Bylaw Services (ABS) works with citizens both proactively and through enforcement when necessary to educate them on the need to remove snow and ice. Significant progress has been made on ABS’ goal to increase voluntary compliance. The number of complaints received through 311 has decreased in the past four years, with a marked decrease in the number of complaints requiring corrective action.
In 2009/2010, 311 received 10,448 complaints that resulted in 5,657 written warnings and 1,742 corrective actions. In 2011/2012, 4,536 complaints were received, 2,102 written warnings sent and 979 corrective actions taken. To date for the 2012/2013 season, 3,517 complaints have been received, written warnings have been sent to 1,747 homes and 299 corrective actions have been taken. In each of the previous two years, 21 per cent of the complaints received by 311 have required corrective action. To date in the 2012/2013 snow season, only 8.5 per cent of complaints have required corrective action.
To continue making progress on this issue, ABS has developed a new and extensive brochure that explains the relevant section of the Street Bylaw, outlines the impacts on pedestrians and includes contact information for several organizations and volunteer groups that can help clear sidewalks for those who are unable to do it themselves.
ABS is also working with Development and Building Approvals to engage key stakeholders in the construction industry to raise voluntary compliance among developers. Targeted communication is ongoing to ensure that homebuilders and developers are aware of their responsibility to clear snow and ice around construction sites.
Back to February 2013 report
This content represents the personal views and opinions of the Ward Councillor and should not be taken as a statement of policy of The City of Calgary. The inclusion of any external content does not imply endorsement by The City of Calgary.