Since October 2011, there has been steady progress in addressing streetlight outages in Ward 6 and across the city. At that time, there was a severe backlog in streetlight-related service requests and it became clear that something needed to be done. I presented a Notice of Motion to City Council that resulted in the creation of two night crews and adjustments to the way service requests are handled by the different City business units involved.
The City has approximately 92,000 streetlights. In March 2012, we experienced an all time high of 1,933 outstanding service requests for streetlight repairs. Since December 2012, the number of outstanding requests has averaged around 550 with the exception of March 2013, which saw a spike to 831. Each spring, as the ground begins to thaw, there is typically a surge in the number of streetlight outages. As of May 15, 2013 there are 546 outstanding requests. While this is considerably lower than the current target of outstanding service requests in one per cent of the City’s streetlights or less (920), our intent is to continue to reduce this number.
If you see a streetlight requiring repair, please send in a service request to 311. There are several ways that you can do so, including a new mobile app. You can learn more about the new 311 app in our "City Projects" section.
Back to May 2013 report
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