At the direction of City Council, there are a number of initiatives underway at City Hall to improve efficiency and effectiveness. The Transforming Government strategy includes business planning, budgeting, performance benchmarking, measurement, and reporting. It also includes zero-based and service improvement reviews for several departments.
The zero-based review is a significant new component of the strategy beginning in the Parks, Roads, Water Services and Fire Departments over 2013-2014. Zero-based reviews examine all services and functions of the department ‘from scratch’ rather than build on previous budgets and tasks, to ensure that services are necessary and every dollar is well used.
A number of departments are undergoing service improvement reviews:
- Next City: Transforming Planning is intended to radically improve planning and development services. A diverse team of citizen, community, and development industry stakeholders are reviewing the entire planning process to enhance the quality of decisions and efficiency. Mayor Nenshi, Alderman Carra and I sit on the Advisory Committee.
- RouteAhead: A Strategic Plan for Transit is establishing an ambitious vision and implementation plan for the next 30-years of Calgary Transit.
- Waste and Recycling Services are reviewing their collections programs including green carts, pending Council’s decision on a city-wide organics pick up. Potential for private sector involvement and the extension of the blue cart collection contract will be presented for Council’s consideration in early 2014.
A full account of the improvements to service efficiency and effectiveness will be provided to Council at the 2012 year-end business plan and budget report in March.
This content represents the personal views and opinions of the Ward Councillor and should not be taken as a statement of policy of The City of Calgary. The inclusion of any external content does not imply endorsement by The City of Calgary.