Share this page Print

Report a Concern or Complaint about Officer Conduct

The Calgary Police Service is committed to providing professional police services to the citizens of Calgary. If you believe that you were not treated properly by a police officer, you can report your concern to us or make a formal complaint, which requires a formal investigation as outlined in the Police Act.

When you contact us, an intake investigator will discuss your concern or complaint with you and explain the next steps.

You need to provide all the evidence you can that supports your complaint or concern early in the complaints process. Any available evidence that is not provided during the investigation will generally be omitted from consideration if you later decide to appeal.

Reporting a Concern

Reporting a concern is a way to address an issue that you believe can be resolved informally, typically through an explanation of police procedures, through an informal conversation between involved parties, or through the officer’s supervisor addressing the concern.

We encourage everyone to start by reporting a concern instead of a formal complaint because the informal process addresses your complaint much sooner and allows our officers to get immediate feedback if there is something they can do better. If you are not satisfied with the final outcome of the informal process or the concern is serious enough that it needs to be investigated formally, your intake investigator can help you change your concern a formal complaint in the future.

You can report a concern over the phone by calling 403-428-5904, in person by calling 403-428-5904 and booking an appointment, by letter or online. Complainants are required to select one of the options below.

Informal Resolution

Choosing this option means we will ensure the concern is documented. If an officer is identified, a copy of the concern will be forwarded to the involved officer and their Commanding Officer for information, learning, or training purposes.

You will also be required to indicate/choose one of these contact options:

  • I prefer not to be contacted and request my concern be processed as best and practical with the information I have provided.
  • I may be contacted if further information is required to process my concern (ie. to determine the officer involved).
  • I want to be contacted and request someone from the Professional Standards Section contact me directly to discuss this matter further.

Concern Form - Informal Resolution 

 

Supervisor Intervention

Choosing this option means we will ensure the concern is documented. If an officer is identified, a copy of the concern will be forwarded to their Commanding Officer.

 
The Commander, or designated Supervisor, will contact you to discuss the key issues and also speak with the involved officer.  The outcome of the discussions and the action taken, if any, will be documented with the Professional Standards Section.
 
You have to agree to be contacted by someone from the Professional Standards Section to discuss the matter further with this option.  

Concern Form - Supervisor Intervention 

 

Filing a Formal Complaint

 
The Police Act only allows formal complaints to be filed by the following people:
  • A person to whom the conduct complained of was directed;
  • A person who was present at the time the incident occurred and witnessed the conduct complained of;
  •  An agent of a person whom the conduct complained of was directed;
  •  A person who was in a personal relationship with the person to whom the conduct complained of was directed at the time the incident occurred, and suffered a loss, damage, distress, danger or inconvenience as a result of the conduct complained of.
 
Complaints must also be filed within one year after the conduct in question occurred or one year after the person making the complaint knew or ought to have known about the conduct.
 
Formal complaints can only be filed by email, a written letter or online by selecting one of the options below.

Mediation

 
Choosing this option requires a fully completed online complaint form or written letter and the agreement of both you and the officer involved.
 
We will ensure the complaint is documented. A professional, independent mediator will then be contracted by the Calgary Police Service to assist by conducting a closed, confidential session designed to explore the issues and seek an agreed-upon understanding by all involved.
 

Complaint Form - Mediation 

 

Formal Investigation

 

Choosing this option requires a fully completed online complaint form or written letter.
 
We will ensure the complaint is documented, and if an officer can be identified, the file will be forwarded for investigation.
 
When the investigation is complete, the Chief Constable determines whether or not there is sufficient evidence, based on a balance of probabilities, to prove misconduct. If misconduct is proven, the Chief directs what form of discipline, if any, is to take place.
 
You and the involved officer are advised, in writing, of the Chief’s decision and any available avenue of appeal.
 
You will also be required to indicate/choose within this resolution option:
  • I prefer not to be contacted and request my complaint be processed as best as practical with the information I have provided.  I understand that if not enough information is provided; my complaint may not be investigated.
  • I want to be contacted and request someone from the Professional Standards Section contact me directly to discuss this matter further.
 

Complaint Form - Formal Investigation 

  

Related Links

PROFESSIONAL STANDARDS INVESTIGATIONS
DECISION MAKING PROCESS FOR COMPLAINTS
SHARE A COMPLIMENT OR THANK YOU
UPCOMING HEARINGS

Contact and Address Information 

 
​Calgary Police Service ​Calgary Police Commission

Professional Standards Section #811  

Westwinds Campus East Building   
5111 47 St NE     
Calgary, AB T3J 3R2    
Fax: 403-265-9870
Email: PSS@calgarypolice.ca

Public Complaint Director

Suite 650, 615 Macleod Tr. SE
Calgary, AB T2G 4T8
Fax: 403-261-4605
Email: cpcpcd@calgarypolicecommission.ca