The Calgary Police Service is committed to providing professional police services to the citizens of Calgary.
Under the Alberta Police Act, the Professional Standards Section only investigates criminal and misconduct complaints about sworn officers of the Calgary Police Service and/or the policies or services provided by the Calgary Police Service.
A complaint may be filed up to one year after the alleged conduct occurred, or up to one year after the complainant first knew, or should have known, about the alleged conduct.
All complaints with respect to the Chief of Police must be referred to the Calgary Police Commission.
There are four ways to submit a complaint or concern:
1. Call 403-428-5904, Monday to Friday, 8 a.m. to 4 p.m.Call 403-428-5904, Monday to Friday, 8 a.m. to 4 p.m.
2. Fill out the Complaint Form online and click SUBMIT to send it to the Professional Standards Section electronically.
3. Print the Complaint Form and send it to:
Calgary Police Service
Professional Standards Section #811
Westwinds Campus East Building
5111 47 St NE
Calgary, AB T3J 3R2
Calgary Police Commission
Suite 650, 615 Macleod Tr. SE
Calgary, AB T2G 4T8
4. Visit the Calgary Police Service or the Calgary Police Commission at the addresses listed above.
A member of the Professional Standards Section Intake Team will contact you as soon as possible after receipt of your complaint.
a Complainant chooses this option, the assigned Professional Standards
personnel will ensure the Complainant is satisfied with the explanation
provided, document the complaint and send the matter to the involved officer(s)
Commander for review.
Commander, or designated Supervisor, will review the complaint and other
documentation provided by Professional Standards. The Commander or Supervisor will take
whatever administrative action may be required. No further contact with the
Complainant is required and the file will be closed. The documented information will remain on
file in Professional Standards.
CPAR (Commander Performance Assessment
/ Supervisor Intervention
a Complainant chooses to attempt resolution through this option, the
assigned Professional Standards personnel will document the agreement and send
the matter to the involved officer(s) Commander advising that a complaint has
Commander or designated Supervisor will review the complaint, contact the Complainant
and then discuss the clarified key issues with the officer from a performance
taking whatever action may be deemed necessary beyond discussion, if any, the
Commander or Supervisor will contact the Complainant again to advise of the
outcomes. The outcome of the discussion
with the Complainant and description of action taken, if any, will be
documented on the Professional Standards Section file.
Complainant is satisfied with the described resolution the file will be
closed. If the Complainant is not
satisfied with the described resolution, Mediation or Formal Investigation remain
This option requires a written complaint, as
required by the Police Act, and the
agreement of both the complainant and the involved officer(s).
professional, independent mediator is contracted by the Calgary Police Service
to assist the parties by conducting a closed, confidential session designed to
explore the issues and seek an agreed-upon understanding by all participants.
mediation is successful, the complaint is withdrawn and the file closed. If not, the Complainant has a remaining
option for Formal Investigation.
This option requires a written complaint as required
by the Police Act.
The investigative process can be lengthy; typically at
least one year is required to complete a police misconduct investigation.
the investigation is complete, the Chief of Police determines whether or not
there is sufficient evidence, based on a balance of probabilities, to prove
misconduct occurred. If misconduct is proven,
the Chief directs what form of discipline, if any, is to take place. The
Complainant and named officers are advised, in writing, of the Chief’s decision
and any available avenue of appeal.
may indicate at any stage during an investigation that they do not wish to
proceed by signing a “Withdrawal Form”.
Any documented information will remain on Professional Standards files.