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Report a Concern / Complaint about the Calgary Police Service only

The Calgary Police Service is committed to providing professional police services to the citizens of Calgary.  Professional Standards Intake investigators are available to discuss your concerns by phone or in person. These members welcome the opportunity to review these concerns and to address them with the officers through various methods. In some cases, they will connect you with the direct supervisor of the police officer involved in order to address your concern.

Who Can Make A Complaint

 
As per Section 42.1(2) of the Alberta Police Act, the following persons may make a complaint:
  • A person to whom the conduct complained of was directed,
  • A person who was present at the time the incident occurred and witnessed the conduct complained of,
  • An agent of a person whom the conduct complained of was directed,
  • A person who was in a personal relationship with the person to whom the conduct complained of was directed at the time the incident occurred, and suffered a loss, damage, distress, danger or inconvenience as a result of the conduct complained of.
 

Time Limit to File a Complaint

 
As per Section 43(11) of the Alberta Police Act the chief of police cannot investigate a complaint that is made more than one year after the conduct complained of occurred, or the complainant first knew or ought to have known about the alleged conduct.

Report Your Concern By Phone

Anyone who has concerns about the policies, service or the actions of a police officer may report a concern.  It is unlawful to make a false report to police.  To report your concern, contact the Professional Standards Section at 403-428-5904.

Report Your Concern In Person

If you would like to report your concern in person, please call ahead 403-428-5904 to schedule an appointment in order to reduce your wait time.

Reporting Your Concern Online

Choose (ONE) of the four resolution options which will indicate your preference on how you would like your concern to be addressed.

  1. Informal Resolution
  2. Supervisor Intervention
  3. Mediation
  4. Formal Investigation
 

Informal Resolution

Professional Standards personnel will ensure the concern is documented. If an officer is identified, a copy of the concern will be forwarded to the involved officer and their Commanding Officer for information, learning, or training purposes.

You will also be required to indicate/choose within this resolution option:

  • I prefer not to be contacted and request my concern be processed as best as practical with the information I have provided.
  • I may be contacted in the instance that further information be required to process my concern (ie. to determine officer involved).
  • I want to be contacted and request someone from the Professional Standards Section contact me directly to discuss this matter further.
 

Concern Form - Informal Resolution 

 

Supervisor Intervention

Professional Standards personnel will ensure the concern is documented. If an officer is identified, a copy of the concern will be forwarded to their Commanding Officer.

The Commander, or designated Supervisor, will contact you to discuss the key issues and also speak with the involved officer.  The outcome of the discussions and the action taken, if any, will be documented within the Professional Standards Section file.

You will also be required to indicate/choose within this resolution option:

  • I acknowledge that I will be contacted by someone from the Professional Standards Section to discuss the matter further and I agree to make myself available.
 

Concern Form - Supervisor Intervention 

 

Mediation

This requires a fully completed “Complaint Form” or written letter, as required by the Police Act, and the agreement of both you and the officer.

Professional Standards personnel will ensure the complaint is documented. A professional, independent mediator is contracted by the Calgary Police Service to assist by conducting a closed, confidential session designed to explore the issues and seek an agreed-upon understanding by all involved.

You will also be required to indicate/choose within this resolution option:

  • I acknowledge that I will be contacted by someone from the Professional Standards Section to discuss the matter further and I agree to make myself available.
 

Complaint Form - Mediation 

 

Formal Investigation

This requires a fully completed “Complaint Form” or written letter, as required by the Police Act.

Professional Standards personnel will ensure the complaint is documented, and if an officer can be identified, the file will be forwarded for investigation.

When the investigation is complete, the Chief of Police determines whether or not there is sufficient evidence, based on a balance of probabilities, to prove misconduct. If misconduct is proven, the Chief directs what form of discipline, if any, is to take place. You and the involved officer are advised, in writing, of the Chief’s decision and any available avenue of appeal.

You will also be required to indicate/choose within this resolution option:

  • I prefer not to be contacted and request my complaint be processed as best as practical with the information I have provided.  I understand that if not enough information is provided; my complaint may not be investigated.
  • I want to be contacted and request someone from the Professional Standards Section contact me directly to discuss this matter further.
 

Complaint Form - Formal Investigation 

  

Contact and Address Information 

 
​Calgary Police Service ​Calgary Police Commission

Professional Standards Section #811  

Westwinds Campus East Building   
5111 47 St NE     
Calgary, AB T3J 3R2    
Fax: 403-265-9870
Email: PSS@calgarypolice.ca

Public Complaint Director

Suite 650, 615 Macleod Tr. SE
Calgary, AB T2G 4T8
Fax: 403-261-4605
Email: cpcpcd@calgarypolicecommission.ca