The Calgary Police Service (CPS) is committed to providing professional police services to the citizens of Calgary and works diligently in maintaining a public complaint process that is respectful to the public and the officers.
If you received or witnessed poor conduct by a Calgary Police Officer, were in a relationship with someone who received this conduct, or suffered a loss, damage, distress, danger or inconvenience because of this conduct (as per Section 42.1(2) of the Act Alberta Police Act), you may file a complaint about the following:
- The actions of a Calgary police officer.
- The policies of, or services provided by the CPS.
A complaint may be filed up to one year after the alleged conduct occurred, or up to one year after the complainant first knew, or should have known, about the alleged conduct.
All complaints with respect to the Chief of Police must be referred to the chair of the Calgary Police Commission.
How to make a complaint
There are a number of ways to submit a complaint. Whichever method you choose, please include as much information as possible. Please note that you can:
- Email the Professional Standards team at PSS@calgarypolice.ca or submit a complaint by phone at 403-428-5904, Monday to Friday 8 a.m. - 4 p.m.
- Fill out the Calgary Police complaint form and send it to:
Professional Standards Section #811
Westwinds Campus East Building
5111 47 St. N.E.
Calgary, AB T3J 3R2
- Send us a letter to the above address. You cannot submit complaints anonymously, therefore your letter must include:
Visit in person at 5111 47 St. N.E., Calgary, AB
- Full name of the complainant (you cannot file a claim anonymously)
- Email address, if available
- Telephone number(s)
- If complaint is made by an agent; agent's full name and contact information
- Date of the alleged conduct, if known
- The identification of the police officer, if known
- Description of the incident
- If the complaint is in respect of a policy or service of a police service, sufficient information to identify the policy or service complained about.
Submit a complaint through the Calgary Police Commission.
What to expect when making a complaint
A member of the Professional Standards Section will contact you within two to four business days. They will provide you with an explanation of the complaint process.
The CPS has a civilian oversight committee and also a public complaints director overseeing all complaints and investigations allowing complete transparency. Officers and their supervisors will at some point be notified of the complaint.
You will not be required to go to court to testify. However, should the complaint go to a hearing, the presiding officer may require that you attend. Failing to attend these proceedings may result in allegations against an officer being dismissed. It is possible that you may be required to testify if the complaint process warrants a hearing.
About the complaint process
The goals of a responsible and effective complaint process are to:
- Ensure maintenance of professionalism and conduct within the police service.
- Ensure that police services are provided without discrimination and in accordance with the Canadian Charter of Rights and Freedoms.
- Strengthen relationships between the police and the community.
- Justify the public trust placed in the police service.
- Ensure that police officers act lawfully in the performance of their duties.
- Identify areas of concern and police service policies that may not be meeting the needs and expectations of the community.
The CPS recognizes in the scope of law enforcement, citizens may question certain actions of police officers. Each officer is responsible for achieving and maintaining high standards of individual performance, training and reinforcement of department policies.