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To Make a Complaint About the Calgary Police

The Calgary Police Service is committed to providing professional police services to the citizens of Calgary. 

Under the Alberta Police Act, the Professional Standards Section only investigates criminal and misconduct complaints about sworn officers of the Calgary Police Service and/or the policies or services provided by the Calgary Police Service.

Time Limit:
A complaint may be filed up to one year after the alleged conduct occurred, or up to one year after the complainant first knew, or should have known, about the alleged conduct. 

All complaints with respect to the Chief of Police must be referred to the Calgary Police Commission.

There are four ways to submit a complaint or concern:

1. Call 403-428-5904, Monday to Friday, 8 a.m. to 4 p.m.Call 403-428-5904, Monday to Friday, 8 a.m. to 4 p.m.

2. Fill out the Complaint Form online and click SUBMIT to send it to the Professional Standards Section electronically.

3. Print the Complaint Form-PSS 14-07-16.pdfComplaint Form and send it to:

Calgary Police Service
Professional Standards Section #811
Westwinds Campus East Building
5111 47 St NE
Calgary, AB T3J 3R2
Fax: 403-265-9870
Email: PSS@calgarypolice.ca

OR

Calgary Police Commission
Suite 650, 615 Macleod Tr. SE
Calgary, AB T2G 4T8
Fax: 403-261-4505
Email: cpcccm@calgarypolicecommission.ca

4. Visit the Calgary Police Service or the Calgary Police Commission at the addresses listed above.

A member of the Professional Standards Section Intake Team will contact you as soon as possible after receipt of your complaint. 


Resolution Options

1)            Informal Resolution

When a Complainant chooses this option, the assigned Professional Standards personnel will ensure the Complainant is satisfied with the explanation provided, document the complaint and send the matter to the involved officer(s) Commander for review.

The Commander, or designated Supervisor, will review the complaint and other documentation provided by Professional Standards.  The Commander or Supervisor will take whatever administrative action may be required. No further contact with the Complainant is required and the file will be closed.  The documented information will remain on file in Professional Standards.

2)           CPAR (Commander Performance Assessment Review) / Supervisor Intervention

When a Complainant chooses to attempt resolution through this option, the assigned Professional Standards personnel will document the agreement and send the matter to the involved officer(s) Commander advising that a complaint has been made.

The Commander or designated Supervisor will review the complaint, contact the Complainant and then discuss the clarified key issues with the officer from a performance management perspective.

After taking whatever action may be deemed necessary beyond discussion, if any, the Commander or Supervisor will contact the Complainant again to advise of the outcomes.  The outcome of the discussion with the Complainant and description of action taken, if any, will be documented on the Professional Standards Section file.  

If a Complainant is satisfied with the described resolution the file will be closed.  If the Complainant is not satisfied with the described resolution, Mediation or Formal Investigation remain as options.

 

3)           Mediation

This option requires a written complaint, as required by the Police Act, and the agreement of both the complainant and the involved officer(s).

A professional, independent mediator is contracted by the Calgary Police Service to assist the parties by conducting a closed, confidential session designed to explore the issues and seek an agreed-upon understanding by all participants.

If mediation is successful, the complaint is withdrawn and the file closed.  If not, the Complainant has a remaining option for Formal Investigation.  


4)           Formal Investigation

This option requires a written complaint as required by the Police Act.

The investigative process can be lengthy; typically at least one year is required to complete a police misconduct investigation. 

When the investigation is complete, the Chief of Police determines whether or not there is sufficient evidence, based on a balance of probabilities, to prove misconduct occurred.  If misconduct is proven, the Chief directs what form of discipline, if any, is to take place. The Complainant and named officers are advised, in writing, of the Chief’s decision and any available avenue of appeal.

 

5)           Withdrawal

Complainants may indicate at any stage during an investigation that they do not wish to proceed by signing a “Withdrawal Form”.  Any documented information will remain on Professional Standards files.