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CityOnline Alternative Access

City Online Customer Information

Alternative ways to access products and service while City Online is unavailable.

City Online customer service

If the product or service you are looking for is not listed in this page, if you have comments or questions, please direct them to and we will do our best to respond in a timely manner.

Tax reports

Customer looking for "Property Tax Certificate Request by Email", "Property Tax Information", and "Property Tax Statement of Account" please email for information on how to purchase the products.

Calgary Transit products

The following is a list of alternatives for customers to purchase Calgary Transit products while City Online is unavailable.

Visit a Customer Service Centre:

  • Centre Street Platform 125 – 7 Avenue S.E. 10 a.m. – 5:30 p.m. Monday to Friday,
  • Bow Parkade 234 7 Avenue S.W. 10 a.m. – 5:30 Monday to Friday,
  • Visit City Hall Cashiers.

Municipal Building

800 Macleod Trail S.E. Monday through Friday 8 a.m. to 4:30 p.m.

Grocery stores

Many convenience and grocery stores sell our tickets and monthly passes; look for the sign on the front entrance indicating that they sell Calgary Transit fare products.


General inquiries call 403-262-1000 or visit


Golf products (available seasonally)

12-Pack (9 holes or 18 holes) and Youth Golf Pack can be purchase at any of the following golf course locations:
  • Confederation Park
  • Lakeview
  • Maple Ridge
  • McCall Lake
  • Richmond Green
  • Shaganappi Point